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Business Profile

Auto Salvage

Dupree Auto Salvage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Salvage.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not recommend doing business with this place. I purchased a transmission and was given the wrong one although I told him the make and model of the vehicle. The mechanic realized it was the one transmission and ****** said he was going to give me money because the mechanic charged extra because he had to swap it with the right one. I never received the money from him after calling a couple of times he decided to block my number. A few months later I went through the mechanic to get a motor however he went to this same salvage yard. The motor burns a quart of oil a day after notifying the mechanic, he then calls ****** the owner. The owner promised me another motor since I have a 90 day warranty and it only been 3 weeks since I purchased the motor from them which was $1000. It’s a month later and I still haven’t received the motor. The owner tells us he’s going to have the motor ready for pickup when we call just for us to leave him alone, but still no motor.

    Customer Answer

    Date: 05/22/2024

    The place of business is Dupree Auto Salvage in Eunice, La

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/09/2022 My husband and I went and purchase a used motor at Dupruee’s auto salvage... We spent $250.00 for the deposit (for the motor), $650.00 for the motor and an additional $500.00 to release the vehicle 2 months after the vehicle had been at the shop. I had been calling the office to check on the vehicle but they were very slow with the repairs.... We had no transportation for necessities... They kept putting us on and off saying that they were going have it ready... Then we called the sheriffs office. They told the sheriff that the vehicle was drivable.... We went to pick it up and was promised a computer for the van to run right... Sept 9,2022 will make 8 month’s total we’ve been waiting... Also when we received the van, the air conditioner was not working when we brought it there it was working fine... The water hose had been disconnected and it is still running the exact same way from when we brought there( to the shop) but now it runs worse because it seems to have other issues.... The 2004 Honda Odessey is our only means of transportation because we cannot afford another vehicle at the time. I have four kids and we live out in the country at lease 5 to 10 to 20 mins away from a grocery store.... I would like for Mr. Dustin the owner to fix the problem or for some type of compensation of some kind.....

Dupree Auto Salvage is NOT a BBB Accredited Business.

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