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Business Profile

Remodeling

Lee's Remodel and Repairs LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodeling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: 21780472



    I am rejecting this response because: 

    He did not come to my house. I was there all the time. I was doing work on the inside of my house. I would have heard him drive up. I did not modify my roof. There was a couple of holes that were drilled into the roof that I put a bolt, washer and nut in each hole. He took one of the windows out and put it back in (the wood was rotted), it was leaking really bad, so I caulked around the window to seal it. I asked for an estimate not a materials list. My math on the cost goes like this: He asked me $700.00 for materials and $700.00 for labor. The next day he asked for additional $250.00. I gave him $50.00 in cash and wrote a check for $200.00. He never did give me an estimate. When he finished the job, he gave me the estimate: $4150.00. At the bottom of the estimate, he said I owed him $2800.00. I wrote a check for $2800.00. According to my math: $700.00+$250.00+$2800.00=$3750.00 I reject whatever he said and hope that he doesn’t rip off anyone else. 





    Sincerely,



    ****** Crout

    Business Response

    Date: 06/06/2024

    The customer mr ****** was not home due to my arrival. I've made many trips to make sure we cover all the warranty problems . Costumer modified roof on his own which voids warranty work . I can not do free labor. In his complaint he said " that he requested a material cost which he did not . His math isn't correct on job cost either. Feel free to reach out and contact me. I have to run a business and I plan to correct whatever it is that seems to be a problem. Thanks Lee's Remodel and Repairs LLC.

    Business Response

    Date: 06/11/2024

    Yes I plan to correct the problem. I just need extended time. Thank you 

Lee's Remodel and Repairs LLC is NOT a BBB Accredited Business.

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