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Business Profile

Seafood

C & G Seafood and Deli

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Seafood.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/12/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 11, 2024 I went to C&G Seafood and Deli to purchase crawfish. I purchased 5 lbs of crawfish and was charged $60 for the crawfish. After purchasing the crawfish I went online and saw that the crawfish were 8.99 per lb. When I called the restaurant to tell them about being overcharged the lady pretended to be oblivious and stated that I didn’t say I wanted the special; however per the website the crawfish alone is $8.99 per lb and if I would have gotten the special it would have been $7.99. My issue is that $8.99 multiplied by 5 does not equate to $60 and the store took no accountability or tried to make it right.

    Business Response

    Date: 03/15/2024

    Mrs. ***** came to C&G Seafood and Deli on March 11, 2024 around 2:30pm. She requested (2) 2 pound bags of boiled crawfish. Market/advertised price at the time was $8.99 per pound. We also advertised a 3lb Special served with corn and potato for $26 and a 5 lb Special served with corn and potato for $40. Mrs. ***** did not ask for the 3lb nor the 5 lb Special. I scooped her first bag of crawfish. It weighed 2.66lb at $8.99 which equals $23.91. I asked her if it was too much, she told me it was ok (see video attach at 2:06 for reference). She then asked to make her second bag 3lbs instead of the original 2 lbs she initially asked for. I proceeded to scoop her second bag which weighed 3.49lbs at $8.99 which equals $31.38. So, Mrs. ***** received 6.15 of boiled crawfish. It is difficult to get it exactly at the requested weight most times we are a little over or a little under but I always ask if the weight and amount (Total Price) is ok. I have attached a video as seen on our cameras where there is a head nod from Mrs. ***** after looking at weight and price of the crawfish. I also attached a picture of how our counter is set up so that our customers can see weight and price of their food so that we can be completely transparent.

    I did receive a phone call from Mrs. ***** shortly after she left. I tried to explain to her that she did not get the special because that is not what she asked for and that she received approximately 6 pounds crawfish. 

C & G Seafood and Deli is NOT a BBB Accredited Business.

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