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Business Profile

Fishing Gear

Bayou Bob's Custom Baits and Tackle LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fishing Gear.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the crappie jigs March 31, 2023 and was charged $38.69 from my account. I called Bobs 2 weeks later to request status of my order, and left several messages, and never got a call back. I called again every week after this time, and never got a call back. I never received my merchandise and never got refunded. This is not ok when this business took my money and time. The website has a lot of similar complaints and customers are not receiving ordered merchandise, this guy is not answering calls and not returning any calls. Please review this company and investigate, this is not ok for a merchant to continue receiving orders, and not responding to consumers. I want my money back, and close this business for good.

    Business Response

    Date: 06/23/2023

    The customer purchased an order and the USPS system lost the package and pending the outcome of the investigation as I told the customer was happening. I was told I had to overnight the shipment or else. Soon as the investigation is complete the proper measures will be taken and the new shipment will be sent but until the USPS has completed their end it’s just a waiting on them

Bayou Bob's Custom Baits and Tackle LLC is NOT a BBB Accredited Business.

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