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Business Profile

Computer Repair

RAM Computer Repair, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November of 2021 I bought a Microsoft Surface 7 computer to RAM to provide insight on why the computer shuts off periodically. After about a month, I called the business. *****, the employee I communicated with throughout the year, expressed it was the motherboard. He told me he would look for another motherboard. In the meantime, I bought him a Microsoft Surface 6 that I had as well. The screen was dim on the left side, and the touch screen did not work on the left side.

    He said he can open it and put a new screen on it. After a month I called for updates. I am a teacher and those were my computers I was using for school, so I was in need of a resolution. He told me there was water damage, yet, I knew the computer still worked when it was brought in.

    ***** said that he would have to put a new screen on and a price was not discussed. Over the year, I asked if I could have my Microsoft Surface 6 back and would attach a keyboard to the computer, without fixing the touch screen option. I asked him if I can come get it, he said he was going to put it back together??

    As of Monday, February 13, I have not received either computer, both have not been fixed, and I cannot get a straight answer from this company. I paid over $2,000 for each computer. I want the computers back, or the paid for the price of the Microsoft Surfaces if he will not fix nor return them.

    Business Response

    Date: 03/01/2023

    We have made numerous attempts to contact the customer to resolve this. We have the customer's computers ready for pick up and have left that information on her voicemail.

RAM Computer Repair, LLC is NOT a BBB Accredited Business.

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