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Business Profile

Grocery Store

B&J Grocery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This community store is a complete ripoff. The guys that work there and own it are named "Mr ****" and "*****" and every single day they keep changing prices. Charging different people different prices. For example, if I was to buy a sprite, a pack of Newports cigarettes and a honey bun, the total would come up to something like $12.84. But if u go back to the same store and buy the exact same thing 2 hours later then the price will be different. Sometimes it'll be more expensive than the $12.84 spent 2 hours before or sometimes it'll be less expensive than the 2 hours spent before. This is constant. This happens every single day. Multiple times a day and people around here and sick of getting ripped off. This neighborhood has people who don't have transportation and this is the only store that they can walk to. Please help! They have no prices listen on any items in the store.

    Business Response

    Date: 08/29/2023


    My name is ******* ******. I am the owner of B&J Grocery. I have been working at B&J grocery for 7 years and I have never received any complaints. At B&J we value customer service and customer satisfaction. My store is located in a rough area and I have always been a supporter to my community so it saddens me that someone would take time out of his day to file an untruthful  complaint. Mr **** ******* is a local he comes to our store daily and 70% of the time he is short but we always let him slide for example he comes to our store and buys cigarette and chips and the total is 7.50 he would only have 6.50 so we let him slide tell him not to worry about it then the next day he comes he wants it for 6.50 since he got it for 6.50 the first time. We realized that Mr **** ******* is trying to take advantage of us so we told him we will no longer let him slide so he went and filed a complaint with the BBB.

B&J Grocery is NOT a BBB Accredited Business.

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