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Business Profile

RV Dealers

Great American RV Superstores

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Great American RV Superstores's headquarters and its corporate-owned locations. To view all corporate locations, see

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Great American RV Superstores has 11 locations, listed below.

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    Customer Complaints Summary

    • 46 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I bought our RV, Grand Design Momentum on May 31, 2022 from Great American RV Superstore in Defuniak Springs, FL. We took delivery on June 13, 2022. We set our RV up on Military FamCamp to ensure we were familiar with it prior to selling our home and moving into the RV. On June 30, 2022 the 3 HVAC units would not turn on even though the touch pad indicated they were on. My husband **** immediately contacted the dealership, manufacturer of the RV, "Grand Design" and the manufacturer of the touch pad "Touch One". After hours of no luck. We were advised to bring the RV into the dealership. We drove the RV to Great American RV in Defuniak Springs on Monday July 4th. (Our first day off work when the dealership was open. Today is July 26th, 2022. The dealership had had our RV over 4 weeks and it is still broken! In fact we have been told virtually nothing is working on it. **** and I have initiated over 40 calls text messages to the General Manager, Service Manager, Mobile techs, Touch One, and Grand Design. This dealership has initiated less than 5 contacts with us in 29 days. This RV will be our primary residence in the near future since our home is pending sale. I am afraid to trust a home the industry can not fix! We have spent over $2000 in the last 29 days on rental space(for no RV) payments, insurance, transportation, etc. I would like a replacement RV in good working condition and reimbursement for the costs we have incurred. If they do not have a like kind replacement RV I would like a full refund so we can replace the RV. I have been in Sales over 20 years, NO Buyers REMORSE except using the dealership that doesn't seem to care about the very stressful experience we have been through. There has been no sense of urgency to assist a local consumer. The worst dealership customer service I have ever had. I have never before filed any complaint with a business

      Business Response

      Date: 08/14/2022

      Business Response /* (1000, 5, 2022/08/02) */
      Contact Name and Title: ******* ******
      Contact Phone: XXX-XXX-XXXX
      Contact Email: *******@garv.net
      The customer was able to pickup the unit on 8/1. All completed work was demonstrated to the customer. We were able to partner with the manufacturer to assist with getting a mobile service that will be able to program the control panel, and will be partnering with a company to address a mark that must be buffed out. We will continue to support the customer through those circumstances and are glad to see they have their camper back so they may enjoy it.

    Great American RV Superstores is BBB Accredited.

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