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Business Profile

Home Automation

Tec Lynx Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Automation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/19/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Tec lynx Solutions on February 20, 2022 to provide an estimate of what it will cost to install 16 security cameras to my apartment building located at ***********************************************************. A gentlemen name ***** from Tec Lynx Solutions, which stated that he was the owner of Tec Lynx Solutions came out on March 22, 2022 to survey my apartment building and give an estimate. The estimate for the install of 16 security cameras was a total of $10,791.00. I made the decision to to hire him as my contractor to install the security cameras on March 22, 2022. I made the first initial payment to Tec Lynx Solutions in the amount of $6,706.00 on March 22, 2022. ***** with Tec Lynx Solutions stated that he needed to order the cameras and that it will take approximately 2-3 weeks to receive them. ***** started installing equipment, conduit and wires throughout the building in the middle of April. I spoke with ***** about ordering 8 additional security cameras in April. ***** ordered the additional 8 security cameras and provided a new estimate for the security cameras. I paid a second payment of $2,176.00 on May 19, 2022. ***** continued to install conduit and the security cameras. ***** stated that he will have everything completed by May 27, 2022. ***** continued to install conduit throughout the building and the security cameras. ***** stated that the 16 security cameras would be working by May 27, 2022. After installing the 16 cameras on May 27, 2022, only 12 of the security cameras worked. ***** stated that the other 4 security cameras would eventually work due to so much communication being downloaded for the cameras. I made the final payment of $5,921.89. The 4 security cameras never worked and ***** never completed the job. The 8 additional security cameras was never installed and ***** never completed the install of those cameras. I reached out to ***** on multiple times to fix the problem. ***** tried to fix it, but could not solve the problem.

    Customer Answer

    Date: 08/19/2022

     I have submitted the following documents for my complaint# ********.

    Customer Answer

    Date: 09/19/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Tec Lynx Solutions regarding complaint ID ********.

    Regards,

    *******************************

Tec Lynx Solutions is NOT a BBB Accredited Business.

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