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Business Profile

Lawn Care

Howell Lawn Maintenance LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2023

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Randall H***** of Howell Lawn Maintenance L.L.C.
    2*** ** ********** *** ******* ** ***** to cut my lawn he sent me a message about his prices and requires payment for all cuts at the beginning of the month before services are rendered. I was skeptical about paying up front but my lawn needed maintenance and I don't have a lawn mower. He was paid on March 7, 2023 via Venmo for 3 cuts in March at $60 a cut for a total of 180 he only cut the grass 2 times in March and was coming to cut a third time April 1st and wanted payment for 3 cuts upfront for April and refused to refund me for the 3rd cut he didn't do for the month of March. I have text message exchange where he said 9 months out the year he does 3 cuts a month at 60 a cut for 180 a month then the other 3 month 2 times minimum at 60 a cut for 120 total for the month. He said he didn't make the first cut till March 10 so he didn't have time to cut it a third time for March but expects me to take the 60 bucks at a loss because he does 3 for March but didn't have time to do the third cut.

    Business Response

    Date: 03/31/2023

    I am going to refund her money, if she would not have been verbally abusive when I talked to her would have refunded the money, she called me a thief and threatened to sue me for over 60 dollars. She needs the money so will refund it.

    Customer Answer

    Date: 04/06/2023

    Better Business Bureau:



    The company Howell Lawn Maintenance L.L.C..  refunded half the price he owed. He refunded $30 but it was $60. I have a picture of the purchase of the service and the refund . I'm not satisfied with this resolution 

    Please see the attached.



    Regards,



    ******* *******



     


Howell Lawn Maintenance LLC is NOT a BBB Accredited Business.

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