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Business Profile

Pizza

Pizza Hut

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Place an order at pizza hut last night from my email it said the order went through at 10:04pm by 11:00pm my husband said we need to call because we haven't heard anything. He starts calling pizza hut and we find out they are closed no one bothered to call and say hey we don't have anyone to deliver or anything like that. I called this morning the manager starts playing the blame game saying it's someone else's fault. Far from customer service.

  • Initial Complaint

    Date:01/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER #3240112203134001334033822 Placed on January 12 at 8:31 PM Total cost: $32.06 Placed an order at 8:31pm and waited 2 hours for it. My order never arrived and when attempting to call the store i got no answer. I contacted the customer service line 3 times to attempt to get a refund and was transferred to the store each time. The store never answered and i still have not gotten my money back. This store has been providing extremely low service for some time now but scamming me out of my money is unacceptable. I have cameras all around my house and front door, no one ever showed up.

Pizza Hut is NOT a BBB Accredited Business.

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