Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order ***** on July 30, 2024 for $63.42 and order ***** on May 13, 2024 for $65.34 and still have not rec'd it. I have asked about this order as well as other orders many times. The only answer I get is that I'll check and get back to you or I thought I answered you let me check it. I have offered to work with her but she doesn't answer me so I feel I have no other option but to to this. She has blocked me from FB and has removed my account from her website. Some of my purchases never downloaded on her website as well. Some dates she changed on my account and she changed some of the invoices when she sent some of the items and even deleted some things once I reported her to Shop pay for a couple of other orders that I have already gotten money returned on. I only have 3 orders still out from her. This one and another that I am also disputing and the 3rd one she has sent me 1 of the items from it and she sent me a tracking number several days ago for a couple of the other items but the tracking shows the items have not been picked up by the **** yet with this order showing still 1 item left to ship. ******* has done this to others. If you go on her FB people are constantly asking about their orders and not getting responses so this is common practices for her. I have offered to work with her but I can never get her to answer me. She recently got mad with me because I disputed orders with shop pay and she finally responded to me with a rude remark. She will occasionally post on her FB that she has had people scamming from her page and that some of her orders have been lost in the mail, or this has happened or that had happened. I have been a customer of hers for years and most of the items are preorder and you know it is going to take a little time before they come in but they should not take 6 months to a year and the preorders usually are scheduled to come in within a few months. It has been too long to dispute with my bank.

  Business Response

  Date: 05/08/2025

  Some of the things said here are impossible to do. I can't change an invoice or a date for an item or order after the customers places her order. As for as the order that hasn't moved , it was just dropped off yesterday to **** so tracking should be updating within the next 24-48(as always). Her two outstanding orders have been refunding to her as of today in the total amount of $127.76. ***** is no longer waiting for any items or refunds from SSS. 

  Customer Answer

  Date: 05/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I recently filed a complaint and just got email stating it had been closed. I need to add a message to the accounts I never could figure out how to add to the complaint once money was sent. I did get a rude response from the owner and I did get my refund. I totally disagree with her answer to me but I will agree to disagree at this point. The main thing I disagree with her is that she states all my orders have been rec'd and that is not the case. I am still waiting on 3 of the 4 things from my last order with her. She mailed one item and I have rec'd that 2 items are in process as I got a preshipment notification on May 7 but as of yet have not rec'd. Tracking # ******************************, however they do show they are on the way. The last item still has not been shipped or at least Sweet Southern Smocks has yet to send me notification of the shipment. Sweet Southern Smocks Order #***** Confirmed Nov 15, 2024 Fulfillment status: On its way Po192-girls swim sets - Mermaid / 2t productThumbnailQuantityLabel 1 Po192-all the bows - Girl romper / 2t productThumbnailQuantityLabel 1 Expected May 15 **** ****************************** On its way May 18 This shipment is on its way. Fulfillment status: Delivered Po192-play ball collection - girl short set / 2t productThumbnailQuantityLabel 1 Arrived Apr 28 Po192-play ball collection productThumbnailQuantityLabel 1 Po192-play ball collection girl short set / 2t $26.00 Po192-girls swim sets productThumbnailQuantityLabel 1 Po192-girls swim sets Mermaid / 2t $23.00 Po192-all the bows productThumbnailQuantityLabel 1 Po192-all the bows Girl romper / 2t $26.00 Po191-retro stripe name smocks productThumbnailQuantityLabel 1 Po191-retro stripe name smocks girl dress / 2t infinite_options_1: ***** $45.00 Order totals moneyLinesHeaderItem moneyLinesHeaderValue Subtotal $120.00 Discount WILKES10 -$12.00 Shipping $8.50 Taxes $7.59 Total USD $124.09 The last item of $45 with taxes and shipping has not been shipped. However, that being said this order was not part of the original complaint. The order # ***** and I have the invoice and all correspondence concerning this order that shows it has not been sent. I would appreciate it if you would attach this response to my complaint. I am willing to wait on the last 3 items in this order but if I do not receive I will file another complaint either through the BBB or Shop pay to get the last of my money. I do appreciate that Sweet Southern Smocks responded quickly with this complaint and refunded my money on the 2 orders as requested. Thank you for your help! complaint #********

  Sent from ***** ******* (***************************************************************************************************************)

  
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed three separate orders. One on November 23, 2024, one on October 10, 2024, and the last on October 15, 2024. I havent received any of the items. They are preorders, but all orders should have been in by now. I messaged the owner multiple times, and never received an update. The order placed in November was charged to my card, but I never got an invoice. I also asked the owner for an invoice but she wouldnt send one. I tried commenting on her ******** page again asking for help with my order, but I got blocked and all of my comments were denied.

  Business Response

  Date: 04/21/2025

  Customer has already been responded to and refunded prior to this claim. 

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have not received a refund for the products I purchased. 
  
  Regards,
  
  ******* ****
  
   
  

  Business Response

  Date: 04/23/2025

  ******* has been refunded $111.48 via Venmo for order *****. She also had already field a Chargeback for order ***** and her bank stated that their refunded her for this already. Attaching what the bank sent. I've also reached out to ******* and told her this information.  I have no open orders for ******* now. 

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have not received a refund from my bank yet. I am not sure where that information is coming from. I have talked with my bank, and they said my claim is still under review.
  Regards,
  
  ******* ****
  
   
  

  Business Response

  Date: 04/24/2025

  Attaching where I accosted the chargeback and that the funds will already be taken from me. The bank just takes a few days to return your funds when a dispute is initiated. 

  Customer Answer

  Date: 04/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a clothing item from this business on 8/3/2024. I have the receipt. I have emailed, direct message on ******** and also commented on the business page more than 10 times. I have received no response from the company. I would like a full refund. The cost was $31.50.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Sweet Southern Smocks has been resolved.
  
  (By clicking "OK", your complaint will be closed as Resolved.)
  
  Sincerely,
  
  ***** *******
  

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Sweet Southern Smocks for an unresolved preorder from November 2024. My order, due in December 2024, has not been received, and I have not been refunded despite numerous attempts to resolve the issue.Timeline of Events:November 2024: I placed a preorder with an expected delivery in December.February 2025: No order received. A ******** group revealed other customers faced similar delays, with delivery expected by the end of February.March 18, 2025: I contacted the seller and was offered store credit, which I declined. The seller acknowledged email issues and promised a ****** refund.March 21 & 24, 2025: After no refund, I followed up. The seller then claimed she no longer offers ****** refunds, suggesting Venmo or CashApp instead.April 2, 2025: I provided my Venmo info. As of April 6, 2025, I have not received my refund.I also have screenshots from other frustrated customers in the same ******** group. Furthermore, Ive been blocked from the sellers page, making further contact impossible.Despite numerous attempts, my issue remains unresolved. I request your assistance in obtaining a full refund and addressing the sellers failure to honor her refund policy.Sincerely,**** ******

  Business Response

  Date: 04/07/2025

  **** has very much received her refund as of this morning along with 2 emails. My bank account was hacked so I had to wait for a new card. Therefore, she didn't get her refund right when she asked for it but a few days later. 

• Initial Complaint

  Date:03/24/2025

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 2024 I ordered 6 childrens Christmas outfits that was supposed to be delivered in November but they were never received. I have reached out to the company and on multiple occasions they had different shipping dates she said, when she would finally email back after about 2-3 follow up emails with each email I sent. I have still not received my outfits or a resolution for a refund. And I am not the only customer. They run through ******** and on each of her post its multiple people asking for replies.

  Customer Answer

  Date: 04/13/2025

  At this time, I have been contacted directly by Sweet Southern Smocks regarding complaint ID ********, however my complaint has NOT been resolved because:
  
  She emailed me back finally and asked why the BBB was contacted.. she also responded to two of my emails that night but has not responded since or issued a refund. We have still not came to a resolution as she completely ignores her customers and quits responding she also blocked me from the ******** page that she runs this business through 
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  
  Sincerely,
  
  ***** ******
  

• Initial Complaint

  Date:03/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 23, 2024, I ordered a smocked outfit for my daughter through the Sweet Southern Smocks Facebook VIP Group. I received an invoice from Sweet Southern Smocks via email, which I promptly paid. The guaranteed delivery date was set for February. However, it is now mid-March, and I have yet to receive the item. Despite multiple attempts to reach the owner via email, I have received no response. Additionally, the ******** page is flooded with comments from at least 50 other customers experiencing the same issue, but the owner is not responding to any inquiries about past orders. Meanwhile, the owner continues to post about selling new items. At this point, I am requesting either a full refund or immediate delivery of my order, as the outfit will no longer fit my child if delayed further.

  Business Response

  Date: 03/20/2025

  I just spoke with ****** yesterday after on and explained the items were late but are here and would be going out today so I'm confused why she'd make a complaint. 

• Initial Complaint

  Date:02/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for preorder item in November that were supposed to ship end of December. Was updated they would ship end of January and have reached out because they still havent shipped and asked for refund. I was told she no longer accepted Sezzle as payment and would refund ****** and now being ignored again through email.

  Business Response

  Date: 02/27/2025

  Customer is not being ignored. We have a ***** response time in between emails. Our office hours are Monday-Friday 8-5pm. She's already been refunded for her order. 
  

  adding that customer used sezzle to check out in November and our system no along allows sezzle. Therefore, her refund had to be send to her through another form which I why I asked her if she had ****** and that's where it was sent. 

• Initial Complaint

  Date:02/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 9/8/24 Pre order transaction for preorder 183- Shipping to Jan 2025 to company I ordered couple of shirts for my child from this company and received invoice to pay for preorder, which i did back in September. January the shipment was expected. I have not received items due. I reached out on ************** page regarding preorder and her comment was "preorder been shipped last week, did you order?" I responded by sharing screenshot of invoice paid and also stated i emailed also. I did send emails regarding this on Feb 1 and Feb 6, 2024. On Feb 9, 2024 i commented back on the post on ******** advising i emailed and have reached out with no response, the comment since has been hid or deleted from the public. My goal is just a refund, if i did not receive this order.

  Business Response

  Date: 02/12/2025

  ****** has already been refunded. The bank takes 3-5 business days to process the refund. 

  Customer Answer

  Date: 02/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:01/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* *******, the owner of Sweet Southern Smocks, has not provided accurate updates upon request or delivered products on time. The 3 tracking numbers provided to me do not have receipts, and they have not been scanned into a **** location for 16 days now. I have quadruple paid for shipping, when items could have been combined into 1-2 packages. I do not believe that Mrs. ******* is telling the truth about my purchases having been mailed. I am not the only unhappy customer she is currently dealing with. I am one of dozens of women she has taken advantage of as we are strung along, and her shoddy business practices must improve.Order history:1.) 8/11/24 - $28.90 - order #***** ETA to sellers home was late Nov 24 (plus ship time to me)2.) 9/24/24 - $19.50 - order #***** ETA Nov 2024 3.) 9/24/24 - $16.50 - order #***** ETA Jan 2025 4.) 11/16/24 - $25.50 - order #***** ETA to ship IMMEDIATELY Nov 2024 5.) 1/14/25 ****** invoice $11.00 more to cover a split pay from order #***** Items delivered to me as of 1/29/25 - ZERO.I began to inquire about shipping ETAs beginning on Jan 6th. After multiple emails asking the same questions to her with partial replies, she had shipping labels created on 1/14/25 for THREE orders. She thinks they were taken to the ** on 1/18/25. It snowed in ********* 1/21/25. The weekend after, I got annoyed that she never actually shipped my stuff before the snowstormor back in November when it should have been mailed. I mentioned this on ******** group for which she removed me from, refunded $19.50 for order #***** without an explanation as to where those pajamas are, and is now telling me that the post office has my 3 packages yet supposedly never scanned them in. Her track record for previous tardiness and failure to promptly ship the items before the weather was ever an issue makes me not able to hear such nonsense or believe they were ever mailed.I want my clothing, an apology, AND also a full refund.

  Business Response

  Date: 02/09/2025

  As I've told ****, all of her orders were dropped off 1/24/25. My post office was closed the entire weekend due to MLK and then the snow storm in the south. So when they did open, they were behind of shipping. As I'm sure you'd expect and understand. **** thinks I was lying and never shipped her orders hence the claim on the BBB. Attached if her 3 relaxing numbers. All with different arrival dates as I can't determine the exact date **** will deliver them. *************** for up to 18 inches in snow. That is unheard of. Our entire town and interstates were closed. I owe **** no other items and all of her 3 orders were delivered and received and exactly as expected according to ****** last email. 

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The reason I am rejecting is because I need a 3rd party to see that ******* is indeed falsifying her claims here that she mailed my packages on January 24th. In my original filing, I mentioned that she claimed to have shipped these January 18th: please see the attached email screenshot. In reality, all 3 packages shipped out on January 30th. Please see an attached sample screenshot of a tracking number where labels were printed on the 14th and shipped the 30th. She emailed me after getting home from the post office, failing to mention that it was my packages that were included in the mailing haul. (Also attached)
  
  I filed this initial BBB claim very early on the morning January 30th, and its ironic how the 3 packages magically shipped out and the tracking began moving that very afternoon. She had been telling me a made up excuse that the post office in her town during/after the storm was not following the federal protocol and simply not scanning packages. Even videoing a post office employees audio conversation without her consent to prove this. However, the packages would have eventually been scanned in down the road at the next **, right? Except they had NEVER BEEN MAILED. The ** always follows protocols and scans in boxes under stress. So should you, *******. (2 of these packages were promised to me in November 2024, remember?)
  
  I am rejecting Sweet Southern Smocks response because she needs to admit to me that she mailed these packages on January 30th. Regretting or wishing arent that same as actually having done something. Her business is untrustworthy and unprofessional. 
  
  Regards,
  
  **** ******
  
   
  

  Business Response

  Date: 02/19/2025

  I'm not sure what **** wants done here. She's been refunded for any orders she doesn't have and she has received all orders that were shipped to her. I can't determine when a package will be scanned in, especially after snow shutting down our local post office for a week and then being behind and not scanning. I will not "admit" that the items weren't shipped when indeed they were. Everyone's orders from the same exact drop all scanned on the same exact day when they did finally scan in. 

• Initial Complaint

  Date:01/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 5 items in August from this place. Items were promised to be in by November. After multiple emails to the owner, ******* *******, I was told 3 out of 5 items were lost and she would refund me my money and the other two items she would ship. This was on December 15th. She still has not refunded my money nir shipped my items yet she continues to try and sell more clothes by opening up new preorders. Ive emailed her multiple times with no response. I am not the only customer who is missing items and Im not even sure if the original items were even lost at this point since she refuses to make things right. Her business needs to be shut down and she needs to make things right by refunding my money and shipping my 2 items.

  Customer Answer

  Date: 01/07/2025

  ************************************ is her email address. 

  Business Response

  Date: 01/07/2025

  Attached are the two refunds I sent to ***** ******* for any open orders that she has with me. I also attached the tracking number for the items that she said "I did not ship". The tracking shows the items are in movement and will be arriving to her on Saturday. I do not have any open orders with ***** and I do not owe her anymore money. Each time ***** reached out to me it was after business hours and barely gave me time to respond to her once business hours did resume. 

  Customer Answer

  Date: 01/08/2025

  While I will agree to close this case, I want to note the emails to sweet southern smocks started on December 11th and were sent during business hours. It was only after I filed the complaint with BBB that I actually received a refund and it wasnt until almost 5pm yesterday that I even got tracking saying my item that was promised last week had even been picked up by the postal service. This lady has been rude and condescending this whole time and I still stand by what I said about her business. It is not well run and her customer service is terrible. She tries to blame the customer when it is her that has been at fault. Her business has been running poorly for years apparently and I just happened to not find out until recently when she tried to s**** me over.