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Business Profile

Film Industry

AMC Theaters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Film Industry.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July ***************************************************************************** *****. In order to enter the business, we had to walk past and through people smoking right outside and it triggered my allergies to the point where I could not enjoy the movie. I attempted to talk with a manager and she was extraordinarily apathetic, asking me to look online for how to file a complaint. When I finally figured out how to do so, it was never addressed, so this is my next option.It is unacceptable to allow a small number of patrons to literally poison the air for everyone else and Ive spoken with people who stopped going to the movies because of this. Businesses are losing patrons because they insist on catering to the one in four people who refuse to respect others. Its unhealthy and exposure to secondhand smoke one time can progress into cancer later in life. It is especially dangerous to children and inhibits typical cellular growth. That this business doesnt protect their patrons/consumers in unacceptable and research has shown that No Tobacco policies INCREASE patronage and LOWER healthcare premiums for businesses and employees because they are much more likely to quit smoking.I would like to be contacted by someone who has the authority in corporate to work with my on discussing this policy. I am a third year PhD student who has been researching this for almost three years; I know all the adverse health effects and what the scientific literature reveals. Please set an example for other businesses and let me help you. Until then, I cannot return to this theater.***********************

    Customer Answer

    Date: 09/03/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by AMC Theaters regarding complaint ID ********.

    Regards,

    ***********************

AMC Theaters is NOT a BBB Accredited Business.

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