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Business Profile

Lab

Quest Diagnostics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lab.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had blood drawn on 10/17/2023. I have not paid the bill they keep sending me as my insurance already paid it. Original bill is for $2082.96. They are billing for $******* which I have the EOBs from insurance company proving they have been paid. ********** Blue Shield of LA has contacted them 4 times to resolve this. Originally they filed the claim wrong so it was paid on separate checks. They filed as primary insurance and a co insurance. The first check was paid on 11/13/2023 $899.06 including insurance discounts and when refiled the second check was paid on 12/18 $ ******* including insurance discounts. I have tried calling Quest but they refuse to talk to me They will only talk to my insurance. I also sent them a registered letter with a copy of the EOBs. The last bill I received on Thursday 12/7/9/2024 they said they are sending me to collections because I have not tried to reach out to them to resolve the problem.

    Customer Answer

    Date: 07/23/2024

    **********************************

    attention: ****

    this is the only email address besides there payment and results website

    questdiagnostics.com

    Customer Answer

    Date: 08/12/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Quest Diagnostics regarding complaint ID ********.

    Regards,

    *************************

Quest Diagnostics is NOT a BBB Accredited Business.

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