We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Equipment

Adaptive Prosthetics & Orthotics, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Jocelyn T

    Date: 08/07/2024

    My experience was frustrating and disappointing. Throughout the process, I found it difficult to get through to anyone by phone, but Susan and everyone else I spoke with on the phone were generally kind and tried to assist. I spent about six months working on getting custom compression garments through them before giving up, as they seemed to be one of the only local suppliers of custom garments. I knew I might be between insurance plans by the time I could get garments and anticipated that getting custom garments approved by insurance would be difficult regardless. Because of this, I confirmed by phone that I could pay out of pocket for custom compression garments and was told there were even options for payment plans. After spending many hours reviewing all of the available premade garments and their measurements, I knew I would need custom garments. I was informed that I needed to have measurements taken by someone with the company to get the compression garments, so I took time off work to go in and have measurements done. My experience with the person taking the measurements (Kim) was not good. I explained to Kim that I needed measurements to get custom compression garments and understood I would likely pay out of pocket. Measurements were only taken for standard garments. I felt my questions and concerns were not well addressed during the appointment. Kim did not inform me that she was not taking measurements for custom garments, which I understood to be the purpose of the appointment, until I returned with follow-up questions. At that point, she advised that she only took measurements for standard garments to go through insurance, despite my having already concluded that the premade garments would not work due to my measurements and the joints I needed the garments to cover, and that I was okay with paying out of pocket. Based on my experience, I would not recommend this company.




Adaptive Prosthetics & Orthotics, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.