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Business Profile

Spa

The Zen Den Holistic Health Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a gift certificate valued at $99 on October 2021. It expired in October 2022. I called and left multiple messages to schedule services and never had a return call. The website does not accept on line appointments anymore. And no one answers the phone.

  • Initial Complaint

    Date:09/29/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was given a gift certificate for services equaling $99. Multiple attempts have been made to contact the vendor by phone, text, messaging and have received no response. Location has changed, but unable to locate it. The gift certificate was issued by *****************************/Owner. It has an expiration date 10/15/22. It was a gift from nurse directors for bosss day in 2021. Gift certificate #******-2. There are 3 other staff members I work with who also received gift certificates who have been unable to redeem them or contact the owner or her any member of her staff.

  • Initial Complaint

    Date:09/01/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a package with a friend for facial, massage and foot soak in December. Made two appointments the first one was cancelled because of plumbing issues and the second one was cancelled because of illnesses with staff. At that point I asked for a refund especially since I was moving out of town. She said it wouldnt be a problem and to give it a few weeks. I did not receive the credit. I phoned the Spa again and a worker answered and she said she could handle because the owner was in the hospital. Still have not received the credit back to my credit card for $198.00. My friend that I was going to the Spa with called and went by the locations today. No return call and no one came to the door at the location. I will try to find emails regarding the appointments and then the text to cancel.

    Customer Answer

    Date: 09/06/2022

    To Whom It May ****************** site only allowed me to attach 4 docs and I have a total of 11 docs to attach. These documents only pertain to the second appointment made. I deleted the 1st set of correspondence with The Zen Den. I think our 1st appointment was supposed to be in June. I will send you that information hopefully tomorrow. As you can see in the email it is an automatic generated email saying we cancelled the appointments but that did not happen. 

    Below is some additional information you requested. 
     Address

    181 ************.

    *****, **  70360

     

    phone numbers

    ************

    ************

     

    emails and website

    ************************

    **************************************

    thezendenhealthandwellness.simply book.me

     

    I searched for another number for ****** and I did speak to her tonight. She again said she was going to give us a refund. I no longer live in the area to ******* will try again to pick up our refund that is past overdue. 

    thanks for your time. 

     

    Owner is *****************************

    Customer Answer

    Date: 10/26/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by The Zen Den Holistic Health Spa regarding complaint ID ********.

    Regards,

    ***********************

The Zen Den Holistic Health Spa is NOT a BBB Accredited Business.

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