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Business Profile

Gates

JM Gate Operators
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an electric gate installed by ***** ****** of JM Gate Operators several years ago. It was improperly installed without conduits to cover wires underground. ***** installed conduits in July. However, the gate will no longer open with remote or keypad. He was contacted in Oct. He came out and said a part needed to be replaced and he would order and have it repaired in a couple days. Weeks and months has gone by at this point in time. He will not answer and calls, text or email. I need my front gate operational. I no longer have access to my front door or car inside my garage. He needs to repair the product he installed.

    Customer Answer

    Date: 02/01/2023

    Yes, Mr. ****** replaced the transmitter on the gate and it is working now.  He was paid in full. However, I requested instructions on how to change gate access code and copy of warranty.  He has did not provide this information, no has he responded regarding my request

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