Complaints

This profile includes complaints for JD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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JD Bank has 27 locations, listed below.

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  JD Bank

  507 N Main St Jennings, LA 70546-5345

  
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  JD Bank

  446 Roberts Ave Jennings, LA 70546-4442

  
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  JD Bank

  120 Sam Houston Jones Pkwy Lake Charles, LA 70611-5604

  
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  JD Bank

  535 Kirby St Lake Charles, LA 70601-5220

  
• 

  JD Bank

  2726 Gerstner Memorial Dr Lake Charles, LA 70601-8074

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******ed. Once I received a call back from JD bank I was informed the check was too high of an amount to direct deposit through the system. Once the checks arrived i deposited the incorrect check ( one that was cancelled) once I realized it was the incorrect check I immediately contacted JD and corrected the issue and gave them the correct check. I was then informed they are putting a 7 day hold on the funds and refuse to work with me on releasing even a partial amount. The situation would of been resolved had the branch personnel or given me the incorrect information about the direct deposit limits causing the system at ***** to start sending paper checks. I understand the concern but the fact they are unwilling to help is bad business and needs to be addressed.

  

  Business Response

  Date: 05/30/2023

  To Whom It May Concern:

  After researching Mr. ********* complaint, it seems there was confusion by the branch staff concerning the deposit being made through the customer's debit card due to the large amount. There is a limit due to potential fraud situations. After several attempts by the company it was blocked. The insurance company then issued a paper check, due to the large amount a seven day hold was placed on the deposit, which is normal procedure for a large check that can not be verified. We will try to ensure that a situation like this does not occur in the future in relation to a deposit being made through a debit card. As of May 30, 2023 the hold has been relaeased and the funds are available to the customer. Mr. ******* has been contacted by phone (a voicemail was left informing him of the release of funds) and a followup email was sent as well. 

  Sincerely,

  ****** *********

  EVP Chief Retail Banking Officer