Reviews

This profile includes reviews for ABC Fire & Burglar Alarm, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ABC Fire & Burglar Alarm, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ABC Fire & Burglar Alarm, LLC

  2200 Veterans Blvd, Suite 105 Kenner, LA 70062

  
• 

  ABC Fire & Burglar Alarm, LLC

  PO Box 417 Destrehan, LA 70047

  

Review Details

• Review fromMichael F

  Date: 04/11/2024

  1 star

  Michael F

  Date: 04/11/2024

  I am extremely upset with *** Alarm Company located in ******, **. I have had my Home Alarm and ****************** with them for many years. Last year I had a Ring Door Bell installed. Called the company and was instructed how to replace the battery. Followed the step by step instructions by the person with *** Alarm. The tab he instructed me to change the battery broke. The person told me the Door Bell was under warranty, but I would have to pay a $95.00 service charge. My father always told be to be aware of deals. Well now I would have been better off doing business with better references then by looking at price as my decision maker. There was no manager or supervisor available to talk to, I was instructed I needed to wait a week for the owner to contact me. I have been spending $299.40 a year for my Home Monitoring system and $59.40 for the Door Bell. I am now in the market for a new company to do business with.
  

  ABC Fire & Burglar Alarm, LLC

  Date: 04/15/2024

  Thank you for your feedback. Monday April 8, 2024, 1:22pm, Our service department did try to assist you over the phone with steps on how to remove the doorbell camera from the backplate so you could plug it in for recharge. During the conversation, you advised our service coordinator that you broke the release tab while trying to remove the doorbell. Our service coordinator, at that point, advised you that a technician visit would be necessary to see if the doorbell could be covered under warranty. While the PART may be able to be covered under the manufacturers warranty, there is still a service call fee for a technicians visit. When you refused to pay the service call fee, our service coordinator advised he was not able to waive the service fee nor schedule the service call. He also advised that the owners, who are the managers / supervisors, were out of town until Monday, April 15 and will return the call as soon as they return to the office. You then called back Monday April 8, 2024, 4:30pm, stating that you have not received a call back and threatening to tell the entire internet what a terrible company *** is if you had to pay the service call fee.All calls are recorded for quality and training purposes. As soon as I, the owner, returned to the office, I received your voicemail and listened to both recorded conversations. I would like to address a few things in your review. 1)According to all customer contracts, *** provides a ****** warranty on parts and labor. After 90 days, a customer is responsible for a service call fee, and the part is covered under the manufacturers warranty. Your doorbell was installed September 2023. 2)You are correct in stating that there was not a supervisor or manager in the office at the time you called because as a small local business, we the owners, myself, and my husband, are involved in our business and address all customer issues and resolutions that our team is not able to address. Since this was a non-emergency situation, you were informed we were out of office and out of town on a work conference for the week and would return your call as soon as we returned.3)When a customer starts to threaten anyone on my team or the business, the situation must be addressed by me, the owner. 4)You are currently paying $4.95 a month for the doorbell recording and notification features, as well as $24.95 a month for alarm monitoring. While we value your business since 2020, there are policies and procedures in place to ensure *** continues to be in business providing excellent affordable local customer service to all our customers for years to come. One of these policies is that we do not provide free work. This is not unreasonable in our mind since we are not aware of any service business (plumber, electrician, contractor, mechanic) that provides free work. 5)Just because you do not want to adhere to your current contract and pay for the service call fee, does not provide you with the right to spread false accusations or misinformation with the intention of harming ***s reputation or business. This behavior is defamation. You have a right to cancel your agreement and your alarm monitoring according to your contract terms and cancellation policy. According to your review, *** assumes you want to cancel your agreement and monitoring. If this is the case, please follow the cancellation policy according to your contract. If you want to schedule the service call, our service department is happy to help. Thank you for being a customer since 2020.

• Review fromCHARLES W.

  Date: 08/25/2022

  5 stars

  CHARLES W.

  Date: 08/25/2022

  New system is great! Easy to operate. Has so many great features!******* who installed the new system explained every feature that we were able to understand. He did a great job
  

  ABC Fire & Burglar Alarm, LLC

  Date: 08/29/2022

  Thank you for trusting *** with your alarm system and allowing us to be your alarm monitoring company!

• Review fromMarie H.

  Date: 08/19/2022

  1 star

  Marie H.

  Date: 08/19/2022

  The Sales Rep *********************** was deceiveful in selling this product " the doorbell" for this Company. He said; there is no contract and you can cancel at anytime. However; demanded i sign a contract and allowed me to write that i am not under a contract agreement. He stated; even though you are not getting the alarm with us; you must still sign this form. "He and I went back and forth for at least a couple of minutes." He reassured me that i am not under contract; but i must sign this form. Now, i am dissatified with installation of the doorbell; IT (******)... scheduling 2weeks out, then another 2weeks to fix/or complete install. Only open Mondays - Fridays between 8:30am - 5pm.. Had no video for my first 2days of service with this company. I had to wait until 8:30 to try to get it resolved. Owner ******* helped fix that issue. However, i had the same issue and another issue to fix. Try to get help from IT; but was told scheduling was 1 week out. Asked why and that i can't wait that long. Then requested a refund, Called in spoke with ******* and she was not so helpful anymore. She was rude and made some arrogant comments to me, her customer. So, then i expressed to her how i felt as a customer. Requested a refund again because i was only with them for 3 days. She tells me their is a cancellation fee of ***** because i was under contract for 3 years. I explained no.. that is not what i agreed to with your *********** Please help me get my money back of $355.35 for the return of there doorbell. Thank you in advance
  

  ABC Fire & Burglar Alarm, LLC

  Date: 08/22/2022

  *** installed the doorbell 8/15/2022. Upon completion of the doorbell installation, the doorbell and recordings were in working order. On 8/16/2022, you contacted our service department for assistance because the doorbell was not recording in the areas past the front porch. After reviewing the doorbell settings and running a system check, our service coordinator explained that the doorbell was recording but needed to be revised to include a further area away from the front porch (as the recording area is 100% customizable based on customer preference). The service coordinator made the adjustments to the recording area and all was verified that it was in working order. On 8/17/2022, you contacted our office again about the recordings. This time you were transferred to the owner, ***********************. ******* spent 40 minutes on the phone with you going over how the doorbell recordings work, how the doorbell notifications work, how the phone app works, adjusted the recording areas again per your preference, and verified all was in working order. On 8/18/2022, you contacted our service department stating that the doorbell was disconnected. Our service coordinator asked you if anything was changed with your internet. You advised the service coordinator that you changed your internet modem. The service coordinator advised you that the doorbell is a wifi camera and any change to your wifi settings will result in the doorbell needing to be re-networked with the correct wifi settings. The service coordinator tried to assist you over the phone in re-networking the doorbell camera and also emailed you step-by-step instructions to re-network the camera. These instructions are the same instructions we provide EVERY customer that needs to re-network a camera. You called back to the service coordinator stating that the instructions didnt work. The service coordinator tried one more time over the phone to assist you with re-networking. He then advised that if you were unable to re-network the doorbell because you changed the wifi credentials, then a service call will need to be scheduled with a technician. The service coordinator gave you the first available date, which was 3 business days from the date you called, not 1 week or 2 weeks. At that point, you started yelling and cursing at the service coordinator. At that point, the service coordinator transferred you to the owners extension (who was already gone for the day). On 8/19/2022, the owner ******* explained to you that the doorbell was not working because your wifi credentials of the internet were changed not because of the equipment or ***. ******* offered to schedule an appointment to uninstall the equipment but there would be a $95 service call fee and you would be refunded the difference. Before ******* could schedule the appointment, you began to curse at *******, call her names, state derogatory things about her and the business, and threaten attorneys and civil law suits. When ******* realized the conversation was never going to come to a resolution, she advised you to call back when a resolution could be discussed and hung up. You called back 2 minutes later. When the office answered, you stated I want to speak with the other owner, not ******* the arrogant b%$@*!. You were transferred to *******************. Upon answering the phone, you began to curse at *****, call him racist (which he never even had a chance to speak one word), state he was going to ****, and state derogatory things about him and the business. When ***** realized the conversation was never going to come to a resolution, he also advised you to call back when a resolution could be discussed instead of yelling and cursing. You then called and texted the security consultant threatening BBB complaints. You then texted *** after hours over the weekend on the company texting platform demanding a refund and *** to uninstall the equipment. As ******* tried to state on the phone, *** will release you from the 3 year agreement for the doorbell recordings, there will be no penalty fees for contract cancellation, and there will be a $95 service call fee to uninstall equipment. As stated on the signed agreement (page 6, paragraph 24), If customer is dissatisfied with the installation of their burglar and/or fire system(s) after the installation of the equipment has commenced and customer wants said systems removed, then the customer is responsible for the costs of labor for the installation and removal of said systems. In addition, *** is not responsible for any damage to property that is caused from removal of said system(s). Once this contract is breached or the customer requests the removal of equipment, *** owns said equipment in the same condition as installed. If said equipment is damaged and attributed to the neglect of customer, then customer is responsible for the monetary replacement of equipment. Additionally, the 3 days as you stated in the review is based on the date of the agreement and not the date of the installation (per ********* 3 day right of refusal law) and is clearly stated on page 2 of the agreement. As of today 8/22/2022, ***s resolution is still the same: A technician appointment can be scheduled to remove the doorbell per your request. Upon removal, with the doorbell still in the same condition as installed and not damaged, you will be refunded $260.35 ($355.35 less $95 service call) and released from the 36 month agreement ($358.20 contract terms as stated on page 1) without penalty. Upon removal, if the doorbell is damaged, the customer will not receive a refund. If at any point of the technician visit, the technician or company is threatened or cursed at, the technician will leave the premise immediately and you will not receive a refund. *** will require these terms be in writing and agreed upon so both parties have the same expectation for the removal of equipment, contract termination and refund.