Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14th, 2025 I purchased a parking spot from New South Parking for dates 4/29/25- 5/3/25 at the airport in ******, **. We entered the garage before 6AM and retrieved a ticket from the machine you have to pass through to get in. We assumed we would show our receipt of reservation upon exit after the trip. When we returned and tried to leave, we were told that we were responsible for the ticket we pulled as well and they couldn't honor our pre-paid reservation (MSY-SUL-258387) in the amount of $102. We were given the name and email address of the manager to contact for a refund ********************************** and were told this happens all the time. I immediately emailed ***** to explain the situation and ask for a refund, stating that at this point I have paid an additional $110 for an extra parking spot that went unused. She replied that my reservation was for the surface lot and I parked in the garage and all reservations were non refundable. Regardless of parking inside or outside, it is the same company and I was forced to double pay for a spot in order to exit. Reviews online show this is a common problem and I believe it to be unethical. I replied to her email asking her to understand, once again, where I was coming from and asked for a credit in lieu of a refund with no response. I would like a refund on my reservation that they failed to accept. This is theft and feels like a scam and is happening to too many people.

  Customer Answer

  Date: 05/26/2025

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by New South Parking regarding complaint ID ********.
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned 4/6/25 from a Cruise to find a boot on my tire. I had parked in a handicap spot as I have a hang tag issued by my doctor. The hang tag had slid down inside my dash. I took the tag to noncustomer service and asked to remove the boot. They would not remove without paying a $100 fee. I contacted the main office and was told they would not refund even if I had the proper tag to park in the spot.

  Business Response

  Date: 05/12/2025

  To whom it may concern,

  The customer vehicle was booted due to the ********************** violation. According to our parking policy, handicap parking spaces are reserved for vehicles displaying a valid handicap parking tag visibly behind the windshield. As shown in the attached file, the vehicle in the parking spot did not have a visible tag. Consequently, in accordance with our policy, the vehicle was booted. As this action adhere to our established parking regulations, no refund for the booting fee will be issued.

   

  Sincerely,

  ******* *******

  New South Parking

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ******* *****
  
    Plaquard feel down dash. Car had valid requirements to park in spot. 
  

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pre-purchased parking online. I printed out the receipt with the QR code and when arriving at the parking garage the QR code did not scan. I tried several times at different distances and it wouldn't scan. Since I had to park I punched for a ticket thinking I would sort it out upon return. I did not notice the button to call for assistance.
  
  When I returned from my trip I was charged again. I was instructed by the attendant to press the call button and the person I spoke with said I would have to pay again.
  
  On entering I did not see anything on the device about if your QR code did not scan. Also, I printed my receipt from the website, which is what I brought to the airport, and it does not have the information about using the call button if your QR code doesn't scan (see upload). The emailed receipt does have that language, but I didn't use or look at this since I had the one I printed from the website. So I had no information about not to pull the ticket if my QR code didn't work.
  
  I would appreciate being refunded $110 for this issue. My receipts are uploaded.

  Business Response

  Date: 11/20/2024

  Good afternoon,

  I am sorry
  for the inconvenience your parking experience caused you.
  All parking reservations are non-refundable as stated on the reservation
  website, and on the confirmation email customers receive after
  booking. The reservation policy accounts customers responsible for following the
  instructions properly, to utilize the parking facility successfully. Customers
  with a reservation are provided with a QR code and must enter and exit the
  facility by scanning the QR code at the machine. Pulling a ticket is strongly
  discouraged, as it is clearly stated on your reservation confirmation and the
  signs at the gate. When you enter the facility using a ticket, you enter as
  a regular customer with no reservation, while a spot is held for you until the
  planned exit date and time on your reservation.
  If you have trouble scanning the code, you can always press the
  Intercom button on the ticket machine for assistance. Our office staff (24/7)
  will guide you through the check-in process or advise on a resolution.
  Upon further review of this reservation, we found no attempt to
  scan the code or use the "Help" button to ask for assistance at the
  entrance gate on our system. In accordance with our reservation policy, there
  will be no refunds for the reservation fees or the ticket fee. 

  Sincerely, 

  Saeideh A******

  Customer Answer

  Date: 11/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22513320, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  I'm at a loss that the parking garage will not refund that I paid twice for the service.  As I showed it is not clear on the receipt from their website, which states I should print out and use. Which is what I did.  On this receipt, which I printed out and used per the instructions, it does not say or discourage not to print out another ticket as you will be charged again.

  But all of this is moot.  The point it that this garage has charged twice for a service that was received once. If their systems are set up to not accommodate issues like this (as I've seen others have on the BBB website) that is entirely on them.  You can't steal from customers regardless if you tell them you will steal from them ahead of time.  I need to be reimbursed for the overpayment.
  
  
  
  Regards,
  
  
  
  **** *******
  
  
  
   
  

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pre paid for parking at the ******************* for the surface lot. When I arrived the ** code would not scan and it was 4AM with no employees present to help me. Also, the surface lot was full, even though they had accepted my reservation. I was forced to grab a parking ticket and find the only available spots on the 7th floor. So I have now paid for parking twice, and they are refusing me a refund.

  Customer Answer

  Date: 05/28/2024

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by New South Parking regarding complaint ID ********.
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request your help in resolving a dispute with New South Parking Management. I have attempted to resolve this with the business and they have not responded to me.The resolution I want is a refund of $120 because I was required to pay for parking twice in order to leave the *** parking garage on April 15, 2023. Both receipts involve the same vehicle and the exact same parking dates: my ****** RAV-4, license 902 CEK.I have attached a brief letter to you in PDF form explain the details of the dispute. I have also attached additional documentation. Thank you for your assistance.

  Business Response

  Date: 04/26/2023

  Hello, 

  The customer have used the reservation, which means she entered and exited the garage using the reservation code (QR-code). She did not stay as long as her reservation, which is her responsibility and choice. 

  Generally all reservation are non-refundable. This is stated on the website, where customers make reservations and on the confirmation they receive per email. Also, the reservation customers are warned on Not Taking a ticket for check-in (stated on the confirmation email as well as signs at the entrance gates). It is very sad that New South Parking have to cover customer's' failure for following the right procedure to check-in for their reservation.

  We will provide this customer a one-time credit for her ********************** fees. 

   

   

  Customer Answer

  Date: 05/03/2023

  Thank you very much for your assistance in resolving my complaint with New South Parking Garage. This was complaint number ********. I received a full refund and it was because of your excellent work. I still hope the merchant will add language to their website to provide clarification for other consumers in the future. Thank you again. *********************

  Sent from ********************* (***********************)

  
  

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pre paid for parking at the ******************* long term parking. The date was from 9am Fri 11 Nov 2022 to 4pm Mon 14 Nov 2022. My booking reference number is ***-LTT-1478. When we entered the lot on Friday, my husband made a mistake and pressed the ticket button. The machine would not let us scan my code after that. We talked to the parking attendant at that time and he said to go to the cashiers booth upon exiting and they could fix it. When we returned from our trip on Monday, the cashier would not let us exit with out paying an additional *****. The cashier said she couldnt fix the issue. I called and spoke with ***** the supervisor and ******* the account manager and neither of them were willing to help us out. My husband and I are not frequent flyers and are senior citizens. This is the first time we ever done longterm parking. Could you please help us out? Can you help us get our money back?

  Business Response

  Date: 12/20/2022

  I'm reaching out to you regarding a customer's complaint (ID *********. I apologize for the delayed response since we received the BBB mail recently.

  The customer is provided with the reservation policy while making a reservation for parking, which includes not pulling a ticket when entering the parking facility. However, we will process a refund for this time as soon as possible.

  
  

  
  

  
  

  Sincerely,  

  
  

  ***************************** 

  Accounting Manager

  New South Parking
  

  P. O. Box 20014

  *************** 70141

  Office: **************

  
  

  
  Legal Notice:  This message is intended for the addressee(s) only and, unless expressly stated otherwise, is confidential and may be privileged.  If you are not an addressee, (i) please inform the sender immediately and permanently delete and destroy the original and any copies or printouts of this message, and (ii) be advised that any disclosure, copying or use of the information in this message is unauthorized and may be unlawful.

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