We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Leak Detection

A&T Pool Doctor Leak Detection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Leak Detection.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2024

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 24, 2014 A&T Pool Doctor Leak Detection Company (Alex) agreed to perform a leak detection at my home for my underground swimming pool. He charged me a rate of $250/hour. He began the process but stated he had to replace the pool valves because they were not good and he need to do that first before he could complete the leak detection. Since he could not complete the job, he charged me the hourly rate and 1/2 the price of the pool valves that he had to purchase. The total amount for the initial visit and 1/2 the price of the pool valves came to $925.00 which I sent to Mr. Alex via PayPal as he requested on 4/28/24. When he came back to replace the valves, he noticed roots by the pipes underneath the ground where he needed to replace the valves. He suggested we call a landscaping company to remove the roots and to call him to come after that has been done to replace the valves. A couple of weeks after, I contacted Mr. Alex who stated he was on vacation & he would contact me after he got back. I texted and called several times with no response. On Tues. 6/11/24, I called him & he stated he would call me on Fri., 6/14 to let me know when he would be there on Mon. 6/17. On 6/18, I called back & told him if he didn't respond by 6/21 that I will take further action. He has not returned any calls or texts. He took $925 from me and I am left with pool cut pool valves and my pool is not functional. I have to retain another company to fix his mess.

    Customer Answer

    Date: 07/12/2024

    At this time, I have been contacted directly by A&T Pool Doctor Leak Detection regarding complaint ID 21883738, however my complaint has NOT been resolved.

    He has not tried at all to remedy the problem. He never addresses the issue that he abandoned the job. Nor has he even addressed a solution or try to come out and fix the pool. He avoids all of it, including responding to this claim.


    In order for the BBB to appropriately process your response, you MUST answer the question above.



    Sincerely,



    ****** *******


A&T Pool Doctor Leak Detection is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.