Complaints

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• Initial Complaint

  Date:09/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: 20619195
  
  
  
  I am rejecting this response because:

  First, when I talk with the apartment manager, she said not to worry about the form to sign. The manager then said that if you stay after July 1st, 2023, you will have to sign a new lease.  To support this statement, our rent was accepted for May and June in the amount of $1586.00, the monthly rent.  I moved out and turned in my keys on June 25, 2023.  The collection representative then called me yelling and screaming.  
  
  
  
  Sincerely,
  
  
  
  Majed ******

  Business Response

  Date: 09/18/2023

  Mr. ****** was informed numerous times that our property
  requires a 30-Day Notice to Vacate regardless of lease status.
  The resident came into the office mid-April to inform us
  that they would be vacating their home on May 20,2023 (lease expiration) and was
  later revoked stating that their home would not be ready within the allotted
  time. We proceeded to cancel notice and informed the resident to keep us
  updated as we would require a new 30-day notice.
  Resident’s are notified 2 months prior to lease expiration
  of price increase regarding nonrenewal month-to-month status via a renewal
  notice tacked to their doors.
  Any time there after that we spoke with or saw the resident
  or his co-applicant, we would inquire about a new 30-day notice but was always
  told that they were still unsure about a positive move-out date.
  A blank 30-day notice form was handed to Mr. ****** and his co-applicant
  to ensure they had the proper form when they were positive on a move-out date.
  As per the lease contract, page 2 section ”11. EARLY
  MOVE-OUT; RE-RENTING CHARGE. You’ll be liable to us for a re-renting charge of
  $3,134.00 if you: (1) fail to give written move-out notice as required in
  paragraph 46 (Move-Out Notice)”
  “46. MOVE-OUT NOTICE. Before moving out, either at the end
  of the lease term, any extension of the lease term, or prior to the end of the
  lease term, you must give our representative advance written notice of your
  intention to vacate as required by paragraph 3 (Lease Term).”
  
  Mr. ******** failure to provide proper notice is what caused
  his account charges. His failure to pay his final balance as per notice emailed
  to him and his co-applicant on 8-2-2023, resulted in his account being turned
  over to collections for payment.
  
  Respectfully,
  Raylee ********
  Assistant Property Manager

  Business Response

  Date: 10/04/2023

  To whom it may concern, 

  Please see the following section of the lease agreement. In accordance with our lease agreement all agents for the owner must follow outlined policies. 

  46.MOVE-OUT NOTICE. Before moving out, either at the end of
  the lease term, any extension of the lease term, or prior to the end of the
  lease term, you must give our representative advance written notice of your
  intention to vacate as required by paragraph 3 (Lease Term). If you move out
  prior to the end of the lease term, your notice does not act as a release of
  liability for the full term of the Lease Contract. You will still be liable for
  the entire Lease Contract term if you move out early (see Release of Resident)
  except if you are able © 2022, National Apartment Association, Inc. - 3/2022,
  Louisiana Page 7 of 8 to terminate the Lease Contract under the statutory
  rights explained under paragraph 11 (Early Move-Out; Re-Renting Charge),
  paragraph 23 (Release of Resident), or any other applicable law. All notices to
  vacate must be in writing and must provide the date by which you intend to
  vacate. If the notice does not comply with the time requirements of paragraph 3
  (Lease Term), even if you move by the last date in the lease term, you will be
  responsible for an additional month’s rent. If you fail to vacate by the date
  set forth in your notice, your notice is void and you must submit a new written
  notice. If you fail to provide proper notice and vacate, you will be
  responsible for an additional month’s rent.

  Proper notice was not provided and charges were applied.