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Master Lube, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my oil changed here on 09-09-23. I have been using this place for years. The following weekend I took my car all the way to Orlando, FL. Which is a 12 hour drive. I got a text from my co worker that she noticed a large puddle of dark oil on the ground- and after watching security footage she confirmed it was after I had my oil changed. I quickly called the nearest toyota dealership that has a service center and drove my car there. They have a shuttle service that brought me back to the hotel. I got a call asking if my oil was changed at the dealership last and I explained no I do not live there- I told them where it was done. The person on the phone continued to explain that the place who changed my oil last over tightened the drain plug which caused them to crack my oil pan- then he said they also put a blue type of glue on there indicating they knew it was cracked. The person who helped me at the dealership's name was ****** I was told that if they had done the oil change they would be paying for the damage. I reached out to Master Lube as soon as I was back in town and sent them over via email a receipt and photos of the damage they caused. They never reached back out resolve the issue. I paid $1,223.22 for the oil pan and about $100 for my oil change because they also talked me into fixing a chip in my front window too.

    Business Response

    Date: 01/03/2024

    Sir we do not use any sealant to fix the pan and the customer stated we knew about leak but we didn’t or we would have solved the situation before we let the vehicle leave this may have been with someone else thanks

    Business Response

    Date: 01/03/2024

    Hello, 

     

    i m not saying anything bad but you said that the tech in Florida said that we used silicone and we never do please come by and talk to me in person I’m the owner please bring your receipt and if you have the old part please come by and ask for me ******** ******* again I apologize if it is something we did, but responding to what you said it seems weird that you have been coming all these years and all of the sudden you uncounted this dilemma please come by and let me talk to you thanks also I wish you would have came by and reported to me in person instead of this place

    Customer Answer

    Date: 01/04/2024



    Complaint: 20989368



    I am rejecting this response because:

    I seriously called as soon as I was able to! I asked to meet in person and set up a time with you! I was given this email by the “owner” to send all of my information to you! So I did, I called and left messages many times with no response. I had no choice but to do it this way! 




    Sincerely,



    ***** ******

Master Lube, Inc. is NOT a BBB Accredited Business.

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