Complaints

This profile includes complaints for SLEMCO's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SLEMCO

  2727 SE Evangeline Trwy Lafayette, LA 70508-2205

• 

  SLEMCO

  P.O. Box 90866 Lafayette, LA 70509-0866

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Slemco, contracted a tree company. ******** tree company to cut trees, They never let us know they would be coming. They went and told my sister at her house not us. We got up, to see they were in our yard cutting our tree, totally messed up my tree, but worst of all the truck was in my yard and collapsed my drainage. We were never notified or contacted about them coming in our yard. ****** the supervisor with ********, with tree company came out. And **** with Slemco, came out. I finally contacted them again. They both came back this morning and trying to cover up the fact that they are not going to do anything. We now are flooding when it rain because of collapsed drainage. I have a video of the flooding problem because of this. It won’t let me down load it. I have witnesses that the truck was parked over my drainage and then pulled all the way in my yard. Messed up my solar lights and my flower bed. I want my drainage fixed they are responsible and I have everything I need to prove it.

  Business Response

  Date: 05/20/2024

  I spoke with our Right of Way supervisor. Both companies met with Mrs. ******** husband. He was understanding of the tree-trimming process. The husband also advised us that DOTD showed up to clear the drains due to drainage issues, and Mrs. ****** stopped them and suggested that ******** would do it. We have pictures of where the truck drove in the yard; they are not over what she claims was damaged. If she wishes to pursue this further, she must contact ****** with ********.

  Customer Answer

  Date: 05/21/2024

  
  
  Complaint: 21682967
  
  
  
  I am rejecting this response because: That is a false accusation! DOTD never came here, nor have I or my husband ever spoke to anyone from DOTD. 
  
  
  
  Sincerely,
  
  
  
  ****** Landry

  Business Response

  Date: 05/21/2024

  We have attached images that show ******** tire tracks to the left of the hole in her pictures.  The grass in the hole is much longer, which would suggest that this hole was there prior to ******** arriving to trim the trees. The white jug marks her hole and the black just marks the nearest tire tracks from ********.  The image she provided shows the truck in the yard to the right of the pole which is no where near the hole. As for the DOTD comment, we were provided that information by her husband. SLEMCO see no further action is needed.  

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While receiving medical care away from home, someone unlawfully gained entry yiu home and accessed my accounts. They attempted to reconnect electricity in the name of an individual incarcerated by using an ID they found at my residence. They drafted $165 from my checking account to pay the deposit. Slemco called the landlord and confirmed there was fraud. I was notified and immediately advised Slemco that I had been hacked and the individual was incarcerated for 11 years(sent proof) and requested my money be returned to my account. Customer service (refused to tell me their name) wrote a refund check to the person's name anyway and mailed it to the address the hacker provided them with. They got the check and cashed it with the stolen ID.

  Business Response

  Date: 04/24/2024

  We have emailed the member to let her know that all contact on this account will have to be done in person. Multiple emails came from her email, which she is still currently emailing us from, stating that she sold the trailer to the landlord. We reached out to the landlord, and he stated that he had not issued any new leases or documents on this property.  He also confirmed that she has been living there and still is.  We emailed her, and the new party, which she was coping in the emails to SLEMCO, that the landlord stated he had not issued anything for this location and the documents were fraudulent. As soon as we did that and denied service, she started emailing from the same email, claiming fraud. We informed Ms. Richard that all communication must be done in person due to the fraudulent claims on this location and have since found theft of electricity at the location.  No check was mailed back to anyone because the check came back to SLEMCO as NSF.

   

  She is claiming fraud on her account, but she knows everything about the new party that was trying to connect.

  Customer Answer

  Date: 04/25/2024

  
  
  Complaint: 21604522
  
  
  
  I am rejecting this response because:

  The information sent by Slemco is not completely accurate and misleading. I'm not sure when I'll be able to find a ride. Along with three other surgeries in the near future, I have to have a shoulder replacement.  My medical issues are the reason I applied for the assistance with my bill before it was shut off.  All of this has become so complicated, you're probably confused, too. I will try to explain from the information I've gathered together. 
  My lights were shut off and I went stay with friends bc of required medical devices. The landlord lives out of town and isn't a witness to say I do it don't live there. I pay the lot note each month. While away from home, someone began squatting in my house. While there, they found my friend, ****** ******** personal belongings sent home to me from jail when he was arrested and sentenced to 11 years in prison. Included was his wallet with his DL and soc sec card, etc. They also located the passwords to my accounts. Using my online bank account, they paid the permit and deposit to reconnect the electricity. They used my email to communicate with you. I received a phone call from my landlord questioning the contact Slemco made with him. I immediately informed y'all that I was hacked. I requested that the money from my account be refunded and included account information and also the article from the Internet detailing ****** ********* arrest and 11 yr sentence. I was told a check was mailed to ****** ******** this the reason for my complaint. I know nothing about stolen electricity. I am aware of what was sent to Slemco bc they used my account. I'm the one who reported that my account was being used. 
  
  

  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a consumer who is protected under the consumer protection laws, I feel that my rights under the Truth in Lending Act have not been respected. Furthermore, I was not provided with a full disclosure of the entire credit amount on my account 4519749701. I applied for personal/ family open end of credit on 15th November 2023. My account was created a with positive status of credit. The attached remittance coupon and the bond are located at the top of my statements.
  Despite my attempts to resolve the matter amicably, both Slemco and its representative have repeatedly refused to accept my lawful form of satisfying the account.
  Instead, they insist that I overpay on the account or face the addition of late fees or junk fee penalties, both of which are prohibited by law.
  Given these circumstances, I request a FULL AUDIT of the entire financial account balance to determine the accuracy of the charges and a reinvestigation of all prepaid/extension of credit (incoming credit transactions). Additionally, I seek all refunds of the entire account balance owed to me as the consumer and invoke my rights under 12 CFR § 1026.13 - Billing error resolution, 15 U.S. Code § 1666b - Timing of payments & 15 U.S. Code § 1666d Treatment of credit balance.

  Business Response

  Date: 01/11/2024

  We received a payment stub in the mail on 1/5/2024 with no payment.  We reached out to Mrs* ******* to inform her that there was no payment included with her payment stub.  She stated that the stub was her payment on her account.  We advised that she could not use her stub as a form of payment on her bill.  We mailed her stub that she sent into our office along with a letter informing her that we could not accept her stub as payment on her account.  No additional fees were charged to her account and her bill was paid as of 1/10/2024 through our website.  She did reach out to us today informing us that her payment might come back, and she may need to pay it again.  At this time, no payment has been returned and no additional fees have been charged.  Should the payment come back to us, fees will be applied to the account.

  Customer Answer

  Date: 01/15/2024

  
  
  Complaint: 21116281
  
  
  

  
  12 CFR § 1026.13 - Billing error resolution.

  (d) Rules pending resolution. Until a billing error is resolved under paragraph (e) or (f) of this section, the following rules apply:
  
  Official interpretation of 13(d) Rules Pending Resolution
  
  (1) Consumer's right to withhold disputed amount; collection action prohibited. The consumer need not pay (and the creditor may not try to collect) any portion of any required payment that the consumer believes is related to the disputed amount (including related finance or other charges). If the cardholder has enrolled in an automatic payment plan offered by the card issuer and has agreed to pay the credit card indebtedness by periodic deductions from the cardholder's deposit account, the card issuer shall not deduct any part of the disputed amount or related finance or other charges if a billing error notice is received any time up to 3 business days before the scheduled payment date.

  
  I want to clarify that my request is not for a
  basic account statement summary. Instead, I require a comprehensive overview of
  the exact amount credited to my account per 18 U.S. Code § 8 - Obligation or
  other security of the United States. To be more specific, I expect a thorough
  financial audit of my account, like what would be conducted during a tax audit
  with the IRS. I insist on seeing the account books of open-end credits, which
  should contain all relevant details.
  I hope you understand the importance of addressing
  this issue promptly and in an appropriate manner. I trust you will take
  immediate action to rectify the situation. Kindly provide me with a detailed
  account audit and ensure that all discrepancies are adequately explained and
  resolved.
  Thank you for your understanding, and I look
  forward to a swift resolution. As a valued consumer, I believe it is
  crucial to emphasize that I am excising my rights to withhold payment until these
  disputes are resolved, in accordance with 12 CFR § 1026.13 - Billing error
  resolution.
  
  
  Thank you for your prompt response. However, I must inform
  you that I reject your response as it fails to address my concerns regarding
  the discrepancies/disputes with my entire account balance. The account number,
  name, and servicing address as stated in the attached billing error notice was
  given for locating the bookkeeping and financial balance sheet.
  It is essential that you understand the gravity of the situation, as your
  company's actions have restricted my access to the credits rightfully belonging
  to me.
  This is in direct violation of 18 U.S. Code § 8 -
  Obligation or other security of the United States, according to 18 U.S.C. § 8,
  obligations of the United States include:
  All bonds, certificates of indebtedness, national bank currency, Federal
  Reserve notes, Federal Reserve bank notes, coupons, United States notes,
  Treasury notes, gold certificates, silver certificates, fractional notes,
  certificates of deposit, bills, checks, or drafts for money, drawn by or upon
  authorized officers of the United States.
  Stamps and other representatives of value, of whatever denomination, issued
  under any Act of Congress, and canceled United States stamps.
  Any security, obligation, or banknote issued by a foreign government or
  authority that is recognized by the United States.
  
  I want to clarify that my request is not for a basic account statement summary.
  Instead, I require a comprehensive overview of the exact amount credited to my
  account per 18 U.S. Code § 8 - Obligation of the United States. To be more
  specific, I expect a thorough financial audit of my account, like what would be
  conducted during a tax audit with the IRS. I insist on seeing the account books
  of open-ended credits, which should contain all relevant details. It is crucial to emphasize that my intention in
  requesting this audit is to resolve the mentioned discrepancies amicably.
  However, if my concerns are not addressed appropriately, I may be compelled to
  escalate the matter by contacting the Internal Revenue Service (IRS) and other
  relevant federal agencies. I will file a formal complaint with them, providing
  details of the perceived unethical business practices and treatment of their
  members or consumers. I hope you understand the importance
  of addressing this issue promptly and in an appropriate manner. I trust you
  will take immediate action to rectify the situation. Kindly provide me with a
  detailed account audit and ensure that all discrepancies are adequately
  explained and resolved.
  Thank you for your understanding, and I look forward to a swift resolution. As
  a valued consumer, I believe it is crucial to emphasize that I am excising my
  rights to withhold payment until these disputes are resolved, in accordance
  with 12 CFR § 1026.13 - Billing error resolution.
  
  Sincerely,
  
  ****** *******