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Business Profile

Eyelash Extensions

Brow Lash Artistry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extensions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/27/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 12, 2025, I received a nanoblading and powder brow procedure from Brow Lash Nails Artistry, performed by the owner, Chloe. The service was initially quoted at $550 for nanoblading, but during my appointment, Chloe pressured me into an upsell for an additional powder brow procedure, increasing the total to $600.

    Within three weeks, approximately 85% of the pigment faded, including the area Chloe specifically claimed would benefit from the upsell. I also experienced scarring in that region. At 6 weeks, the pigment is 95% faded. This degree of fading and scarring is unacceptable for a semi-permanent cosmetic procedure — especially when the provider claimed touch-ups might not even be necessary.

    When I contacted Chloe about the fading and visible gaps, she quoted $199 for a touch-up, despite having documented $125 on a form (which I fortunately photographed). When I politely raised this, Chloe became verbally hostile, insulted the appearance of my eyebrows, frequently interrupted me, and dismissed my concerns.

    After I left a public review describing my experience, Chloe offered a free touch-up on May 19, 2025, to make amends. I accepted, as all I wanted was a properly completed service. She later pushed to reschedule earlier, but I explained my skin was still painful at 3 weeks. When I asked to confirm closer to the date — a reasonable, health-related request for a semi-permanent invasive procedure — Chloe rescinded the offer and told me not to return.

    This business has shown:
    - Deceptive upselling
    - Failure to deliver promised services
    - Disregard for client health and safety
    - Unprofessional, abusive customer service
    - Refusal to resolve the matter amicably

    I made a final good faith effort on May 19, 2025, requesting a $600 refund via text with a deadline of May 21. No response was received. I formally request a full refund, urge the BBB to downgrade this business's BBB rating. $25 was the deposit fee and the $575 was paid via Zelle in person.

Brow Lash Artistry is NOT a BBB Accredited Business.

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