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Business Profile

Gutters

Scott's Seamless Gutters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Scott's Seamless Gutters's headquarters and its corporate-owned locations. To view all corporate locations, see

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Scott's Seamless Gutters has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired them to install gutters for $2108.00 on 12-28-22. I noticed on 1-8-23 when it rains the gutters are shorter than the roof line & is a different design on the breezeway. When it rains some water goes in the gutter & the rest goes in the pool area. On the ends of the roof some goes in the gutter & the rest goes on the ground. I started calling on the 13th for them to come out. At first they said they would call back to reschedule & now they don't answer or return any calls. I don't know what else to do & can't afford new gutters.

      Business Response

      Date: 02/06/2023

       

      *** ***** is correct. She did contact my office and spoke to my daughter ****. At that time i had the flu and so did all of my guys on my Lafayette crew. We pulled our Lake Charles crew to Lafayette to help keep up with work and they also came down with the flu. Today is actually my 1st day back to work in 3 weeks and we still have 3 guys out. **** did put *** ***** on my repair list and i am hoping to get to her before the end of next week. I am not trying to put *** ***** on the back burner nor am i ignoring her calls. The is bad communication with the customer on my daughter ****'s part. 

      Customer Answer

      Date: 02/13/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 19340756, and find that this resolution is satisfactory to me.

      BBB staff confirmed with the consumer that the business has resolved this matter. 

      Sincerely,

      **** *****

    Scott's Seamless Gutters is NOT a BBB Accredited Business.

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