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Business Profile

Landscape Contractors

Knight's Precision Cuts, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/31/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    He charged us 75$ to a one time cut that he agreed upon, and has then came back twice without letting us know. Once on 6/13/2024 where I spoke to the owner himself where he called me names because "people who ask for one time cuts are sketchy" Even though he is the one who agreed to said terms. Told him to please don't come back. All was fine up until 7/26/24 where they came back and we proceeded to once again let them know we do not want this service. The employees left. Thought there was no problem up until just now where we received a invoice for 45$ of a service they didn't complete. Owner is super sketchy and tries to intemidate people who call him out.

    Business Response

    Date: 07/31/2024

    Good Afternoon

    Sorry about this situation. I am the owner of the company and we take this matter very seriously. I want to personally apologise about this matter. After careful investigation I have tracked the matter back to a software issue with it not being removed from our routing software. The invoice has been removed and account reflects a zero dollar balance. Although it is expressed you have spoken to me directly I am showing no record of this and truly believe it was a previous manager that fielded the phone call. But besides this I hope we can rectify this situation do to the technological issues. As with any software there comes issues and although this is not an excuse, it is justified an apology. I'm sorry for any inconvenience and the account has been rectified and fixed. Once again I apologise for any inconvenience. Your account is zeroed out and has been closed.

     

    **** ******

    Knights Precision Cuts 

Knight's Precision Cuts, LLC is BBB Accredited.

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