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Business Profile

Leak Detecting Equipment

American Leak Detection of Gulf Coast

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Leak Detecting Equipment.

Complaints

This profile includes complaints for American Leak Detection of Gulf Coast's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Leak Detection of Gulf Coast has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 10, 2023, I called American Leak Detection to have them come out to check for any additional leaks from there initial visit that was done in April for a fee of $400 that was paid by me, but reimburse from my insurance company (****). Tech, **** stated the company could only detect one leak at a time and in order to do that I would have to get the current first leak fixed. Stating I have 30 days from April visit and they would come out free of charge. I got the leak fixed and called them to come out. I explained to the Ms. ***** what the tech had told me and requested them to come out. I also asked her several times do I have to pay for the visit even though the tech told me that it was free. I wanted to double check. She placed me on a brief hold and said that no I would not have to pay. May 15, the same tech came out to retest. He asked me if I told the company that there was another leak and I told him no and mentioned what Ms. ***** and I discussed. After he completed the test he then told me that I would indeed have to pay $200. I told him that I would contact the office again to discuss it and not send a payment. He told me to contact the owner Mr. *****. I called and he called back and we discussed the issue. He stated to me that I did not hear what I thought I heard. I told him that I know exactly what I heard and not only that I called the office when I rescheduled to verify and the same answer was given. I also told Mr. ***** if the tech would have told me before he completed the service that I had to pay I would not have allowed him to complete it. Mr. ***** told me the policy states I have to pay for the service. If the policy say one thing the tech is saying another and the rep that I called Ms. ***** verified for me. I asked what policy, he said it was in store, and I mentioned that I do not have that policy but I to know what was told to me. I asked him what I need to do cause I a not paying. He said that he will send it to collections.

      Customer Answer

      Date: 05/29/2024

      The last time o spoke with the business was May 17, 2024. I have not heard anything else from the company or gotten any bill or anything. 

    • Initial Complaint

      Date:09/18/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am currently paying 3 x's the average water bill compared to my neighbors. My last water bill payed this week was $188 ! I have contacted the city many x's for help & all I get from the city is "you have a leak". So over the last year or so I have replaced all faucet internals, toilet internals & outside hose spickets. I have replaced my RO filter system with a new one & tested the system in accordance with the manufactures instructions & it works as specified with no leaks. I have had a licensed plumber inspect my house & was informed that they observed no leaks.
      I write all of this background before expressing my complaint in order to give BBB context as to WHY I finally reached out to the home leak "professionals" as claimed by the American Leak Detection of Gulf Coast. In a desperate attempt to solve my water bill problem, I spoke on the phone to an older gentleman. I SPECIFICALLY asked him that if my house had no leaks, could his company write me an official report saying so. He answered, "YES" !
      After the technician inspected my house the technician thought I had a leak through my R.O. filter system which I later realized that the tank was refilling & it is supposed to drain 3 gallons of water for every 1 gallon filtered until the tank is full. The technician admitted to me that he knew NOTHING about RO systems. So I shut my system off & then the technician stated that my house had no leaks! MY complaint to BBB is that the "official" report that I received from American Leak Detection states that they can not "guarantee results" & the technician stated in the report that there was a "leak" in the RO system (which he knows NOTHING about). So I have reached out to American several x's and being left without any resolution except that I lost $400 to a service that did not do what they claimed they could do. Therefore I would like the report amended throughout its four pages to state that I have no leaks ! If they will not comply, then I want my money back.

    American Leak Detection of Gulf Coast is NOT a BBB Accredited Business.

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