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Business Profile

Newspaper

The Daily Advertiser

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around mid September 2022, I signed up for Sunday newspaper delivery with the Daily Advertiser. As of today, November 6, I have never received a single newspaper.

    I have called repeatedly. The calls either stay on hold for a long time then hang up; have a message that there are delivery changes and hangs up; or is directed to a person in India, reading a script that promises to correct the problem.

    I have emailed them repeatedly. No response.

    And I have signed in online and reported the problem through my account. No respones.

    I have been charged October 1 and November 1, but no paper, and there seems to be no way offered by the business to resolve this.

    Ideally, I want to start receiving my papers as agreed (Sunday papers, delivered on Sunday) and credited for papers not received. If they cannot do this, then please cancel my service, stop billing me, and refund my money.

    Business Response

    Date: 12/05/2022

    The Daily Advertiser regrets the frustration experienced by this subscriber.  We've escalated this matter to our distribution leadership team for review and correction.  We spoke with the customer, informed them of the steps taken to resolve these delivery issues, provided a courtesy credit, and direct contact information in case further assistance is required.

  • Initial Complaint

    Date:11/02/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted them on several occasions about non-delivery. They told me that they would take care of it right away. Repeatedly (Lied). No one called us back or delivered my papers. Request a total refund of 90.00 which was paid for a year of Sunday papers only. Have not seen one yet.

    Business Response

    Date: 12/05/2022

    The Daily Advertiser regrets the frustration experienced by this subscriber.  We've escalated this matter to our distribution management team to ensure service improves going forward.  We spoke with the customer, provided credit for the product/service not received and will follow up with them once we have an update from our distribution team.  

    Customer Answer

    Date: 12/12/2022

     

    Complaint: 18343484



    I am rejecting this response because: I did not receive my Sunday paper on 12-11-22. This has been going on since August and has still not be resolved. I hear the same thing over and over that this situation is going to be resolved and it never happens. 



    Sincerely,



    **** ******

    Business Response

    Date: 12/20/2022

    We spoke with this customer and confirmed they did receive their Sunday paper this week.  We confirmed they are satisfied with this outcome and they have our number for follow up if needed.

    Customer Answer

    Date: 12/20/2022

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 18343484, and find that this resolution is satisfactory to me.

    BBB spoke with the consumer and confirmed that the accept the business response and consider this matter to be resolved. 

    Sincerely,



    **** ******

The Daily Advertiser is NOT a BBB Accredited Business.

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