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Business Profile

Screen Printing

Optimum Printing and Graphics LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order July 29 of $161.25, the order was delayed due to an internal glitch. After reaching out, I had received order a few days later than anticipated. However, one of the order was incorrect, and I had reached out to Optimal Print where the agent offered replacement or refund of $35.79. I accepted the refund and was told it will appear in the next 3-7 business days but they do not send email confirmation for the refund nor have a reference or incident number. On Aug 11, I received $8.00 only. I reached out to the business and was told to wait another 24-48 hours for the full amount to show up. I waited full 3 business days before reaching out again. I was told by a new agent that I was only due for $25.79, and I should have received an email. I’m being told this has been escalated to internal teams, however every agent so far has told me the same. She then proceeds to tell me my incident number and to expect an email. I’ve had many follow-ups due to delay and incorrect order, but stories have been inconsistent and I still have not received full refund. This company is a scam.

Optimum Printing and Graphics LLC is NOT a BBB Accredited Business.

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