Complaints

This profile includes complaints for Minute Med Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Minute Med Clinic

  3621 Ambassador Caffery Pkwy. Suite 100 Lafayette, LA 70503

  
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  Minute Med Clinic

  106 Heritage Broussard, LA 70518-8046

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to see my nurse practitioner, Patrice ******, for the results of my blood work for my annual exam covered by Medicare. When I arrived, I was told my appointment would be done via telemed in the exam room and a practitioner I did not know and did not agree to see showed up on the screen to simply read my lab results. A few days later I received a $330 bill from MinuteMed (not the clinic I was at) for this visit even though this whole visit was supposed to be my no-cost annual exam. When I tried contacting Patrice ******'s office they told me minute Med would be calling me back about the bill, and they never returned the call or adjusted my bill.

  

  Business Response

  Date: 02/10/2025

  After speaking with the nurse for Patrice ****** patient was made aware that Patrice ****** was no longer employed with the clinic at southside Medical. Minute Med agreed to take care of the patients until she was replaced by another nurse practitioner which all the patients were notified and agreed to have results given by minute med providers or the patients could pick up their results and find another primary care provider. Minute Med clinic was not aware this visit was for annual wellness exam which is paid fully by the insurance company. Minute Med did not receive a call from the patient in regard to the bill that was received. I will have our billing company adjust the bill for the patient and contact his insurance company to make sure the billing is done as an annual wellness visit and not a visit for lab results. This issue with billing will be corrected for the patient. 

  Customer Answer

  Date: 02/10/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22775091, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Barrett ******