Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered two model 3000 touch plate relays from ralphs of lafayette, inc. through ****. I received only one. I contacted them , but they insisted they sent two. there where not two in the shipping box. I just want them to ship me the other relay I paid forCustomer Answer
Date: 08/14/2023
I ordered 2 3000 touch plate lighting * ************ from Kenneth Martin/Ralph's Electric # C337. One was received but not the second. I am just trying to get reimbursed or have them send me the second like I wanted.
Thanks for your help!
Mike *********
Business Response
Date: 08/28/2023
We sent the customer 2 pcs.
We take pictures of all of our **** orders before we ship
We sent customer a picture of the 2 pcs sent to him along with the packing slip
My inventory is correct
Thanks
Customer Answer
Date: 08/28/2023
Complaint: 20460337
I am rejecting this response because:there was only one item sent I can count past two
Sincerely,
Mike *********Business Response
Date: 08/30/2023
Please see attached
We take pictures of all **** orders to ensure accuracy for both the customer and Us
Thanks
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