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Business Profile

Heating and Air Conditioning

Air Conduit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased an AC unit from them 7 years ago and it came with a 10 warranty. They came out April 2023 and looked at the unit and our compressor is out and now they are telling me that the warranty is not good. The first reason I was give was that we did not register it online so it was not good then I told them we were never told it had to be registered, and that the registration paper was still inside the unit when they came to work on it so how would we have even known to register it. Then I was told that the warranty is only good if they do maintenance on it 2 times a year, and the warranty paper does not say that anywhere on it. So, I asked where it says on the warranty that we had to have the maintenance every year and he said that it’s not on the paper, but I would have been told that. When I said I was not told that and asked for a copy of the paperwork that says I turned down the warranty he does not have anything.

    Customer Answer

    Date: 04/04/2023

    here is a copy of the warranty that was still inside the unit when they came out to work on it.  they left it inside the unit and never even gave it to us to fill out

    Business Response

    Date: 05/01/2023

    The equipment should have been registered by the owner but understand that our service tech may have not conveyed this to the home owner.

    As far as the maintenance agreement we ask that you purchase a maintenance agreement at $179.00  twice a year to make sure the equipment is being maintained.i.e.wash the condenser coil,change the filter,check refrigerant charge,check capacitor.

    With that said,we will honor the warranty this time but ask that you purchase a maintenance agreement for the next 3 years to continue the warranty.

    If not,this will be the final warranty.

    We will contact the owner to sent up a time to make the repairs.

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