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Business Profile

Mental Health Services

Oceans Healthcare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

This profile includes complaints for Oceans Healthcare's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/11/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was admitted to Oceans Behavioral Hospital at end of January 2024 into early February 2024. The business office there told my son that I would owe $2070.00 and ******** would pay for the rest of my stay. We received a bill for $1610.00 more. Contacted them on 4/11/2024 and told the people there what the billing people in ********* stated in February that we would $0 per ******** paying 100%.

      Business Response

      Date: 05/14/2024

      The patient was admitted on 2/3/2024 with ****** ******** Advantage insurance.  On 2/5/2024 we called the patients son to confirm demographic information and advised of the estimated ****** ******** Advantage deductible/co-pay.  

      The patient was discharged on 2/12/2024.  On 2/15/24 the son paid the estimated deductible/co-pay in the amount of $2070.   ****** ******** Advantage denied the last 2 days of the patients stay.  

      Oceans filed the claim to ****** ******** Advantage.  ****** paid the claim on 2/29/2024 showing a $1610 out of pocket liability.  The two days NOT covered or paid by ****** equaled to $1520 ($760 per day).   That resulted in a total amount due by the patient/family of $3,130 after ****** paid their portion.  That left a balance of $1060 after the son's payment of $2070.   

      Oceans reviewed the account notes, transactions, payments, and talked with relevant hospital staff.   After that review, we determined there was a lack of proper communication that ****** had denied two days of the patients stay which occurred on a weekend.   We reached out to the son to explain what occurred, offered our apology for any miscommunication or confusion with respect to the billing and advised we would adjust the remaining balance of $1060 to zero. 

      It is our understanding this was an acceptable resolution to the reported complaint. 

      Customer Answer

      Date: 05/14/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



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