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Business Profile

Security System Monitors

Kingdom Alarms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the worst business I have ever dealt with. We want to cancel service because the home was damaged in Hurricane Laura and is unlivable.. The sales representative told us when we started service in 2015 that we would be able to cancel after 3 years. They will not return calls/email, and are continuing to charge us for a service we are not using at a place we no longer live. We have been dealing with them for over 3 months. The equipment/service is low quality at best. This business uses outside receptionists, so you can't speak to anyone directly. They take a message and say you will be called back, which never happens. It is the most unprofessional service.

    Business Response

    Date: 06/14/2024

    **************

    We regret any miscommunication that occurred on our part. Your home was livable after Hurricane Laura as of March 11, 2022. We visited your residence on this date, March 11, 2022, and installed a new cellular radio. You signed a Customer Site Visit Form and signed a new Service Agreement during this visit. Both documents are included below for your reference. Should you wish to cancel your service, please contact us at (888)642-4567 at your earliest convenience.

    Customer Answer

    Date: 06/14/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 21837607, and find that this resolution is satisfactory to me. I called the number given and actually spoke to someone about cancelling the service.



    Sincerely,



    ******* ******

  • Initial Complaint

    Date:03/03/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I canceled my services in 2020 and the company has continued to auto draft monthly from my account until Feb 2023. I have attempted to contact the billing department or supervisor over 7 times within a 3 week timeframe and each representative states they will send over a message and the department will call back. I have yet to receive a call back.

    The service address of the alarm is **** north
    ****** st. lake charles la *****

    Business Response

    Date: 03/20/2023

    The last time Kingdom Alarms spoke with Ms *****, she was informed that she is under a contract on May 4, 2020.  Since then, We have not received any phone calls or emails from Ms. *****. In order to cancel services, Kingdom Alarms requires a written notice as per your contract. (Contract attached above) Please send this letter at your earliest convenience to:

    Cancellation Request

    PO Box 4391

    Lake Charles, LA 70606

Kingdom Alarms is NOT a BBB Accredited Business.

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