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Business Profile

Tire Dealers

Firestone Tire & Service Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Firestone Tire & Service Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Firestone Tire & Service Center has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/15/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took my 2013 Ford Edge in for service had to be towed due to break issues. The had the car over a week. Finally ready went to pick it up. Had it back a few days but had only driven it for less than 20 miles. Breaks were bad all the way to the floor. Returned it to Firestone they had it an additional 2.5 days. Said couldn’t find anything wrong with it. Had to argue and have a tech drive with me where I could show the breaks were all the way to the floor still. Firestone agreed to fix it once again. They had the car another 3 days. Picked up the car at closing. The breaks were great I *** called them to thank them. Once I got the car home I’d walked to the passenger side where I noticed a huge dent and damage that wasn’t there prior. Drove back to Firestone the following morning. The manager was not in. The tech came out saw the damage and agreed the damage was not there when I dropped it off. Went back the next day filed a claim. The claims adjuster called on 09/06/23 where I submitted photos and was told the claim would be resolved in 3 days. I’ve emailed the adjuster with no response. The manager says he can’t help. This is not ok. The damage that was caused it quite extensive. I have a claim number if needed. This is now 8 days later. I’ve left messages with the adjuster with no response. I’ve emailed with no response.

    Firestone Tire & Service Center is NOT a BBB Accredited Business.

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