We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

TV and Radio Repair

ACT Electronics Repairs & Vending Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV and Radio Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my $2500 electronic musical instrument to ACT Electronics for repair (this business was listed as a designated Yamaha repair service center). I Was charged $825 for a new motherboard replacement and he provided no proof of a new one ordered. He called to say repair was complete. I got it home and turned the unit on, it wasn't working properly. Brought it back again, and once again he said repairs were complete. It is not working, and is useless to me. He will not answer my calls now. He demanded Cash payment also. Normally I make payments with a Credit Card. I have already paid cash and now there is no way to recoop my funds for his irresponsible/devious business practices. I had to purchase a new Unit because I can't do my job without it. Now I am out $5000 because of the unrepaired unit and the purchase of a new one. Please help.

    Business Response

    Date: 04/11/2023

    Customer has a jump drive that will not work with the new board (probably corrupted data). I took his jump drive to **** ******* ***** on Prien Lake Rd, it would only work on one of the 5 Yamaha keyboards in the music store. They agreed that he has a faulty jump drive. I checked the keyboard when I had it and could not find a problem. I could not transfer any files from his jump drive to my computer so as to make a replacement. Yamaha called a few days later asking about this. I explained about the jump drive, Their response was " he didn't tell us about this" They also agreed he has a defective jump drive.

    Customer Answer

    Date: 04/13/2023



    Complaint: 19920268



    I am rejecting this response because:

    I am in contact with both **** ******* ***** on Prien Lake Rd.in Lake Charles, La that he claimed to bring the jump drive to & Yamaha.  I want proof of who he spoke with at each **** ******* ***** and Yamaha and what was the outcome (needs to be a document sent from them, not just hear say from the repair man)  Also need proof of purchase of the Digital Board that he claimed to buy and replace.

    If the jump drive works in the newly purchased keyboard I had to buy and also in One out of 5 at the music store, THAT MEANS THE JUMP DRIVE IS NOT CORRUPT!!!    If it only works in one keyboard at the music store, that means IT WORKED SUCESSFULLY ON THEY KEBOARD THAT WAS COMPATIBLE WITH MINE!!!!    Even if I had a new jump drive, when you try to push the button to choose internal options, it doesn't work  It does nothing.  There is an internal contact defect due to the repair mans neglect or not really knowing what he is doing.  The unit is worthless for anyone that wants to use any type of saved songs or data.  

ACT Electronics Repairs & Vending Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.