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Business Profile

Home Improvement

Golden Key Contracting, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last spoke with contractor in July 2024. This contractor has been very terrible to work with, and had been even worse to communicate with.
    They have been ignoring call and texts, not showing up. They only time they were quick to respond, or communicate without me initially contacting first was when they would want more money. Only working for 2 to 4 hours when they do show up. Not doing what we want or what was agreed upon.
    They broke and removed our big window and just put random sections of plywood over it leaving gaps and holes, causing my AC unit to run non stop for over 2 weeks. When they put the siding up they did not do it correctly, as it was not matching and not water proof anymore. They are 5 weeks behind schedule. They left the original light switch exposed and added 2 more in the room. They did not finish 3 windows, with one being only 2x4s and plywood. They room is only about 75% complete and the living room is only about 30% complete. When we requested the money back for what has not been completed they told us they will not give anything back and have been ignoring any calls or texts.

Golden Key Contracting, LLC is NOT a BBB Accredited Business.

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