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Business Profile

Tree Removal

Johnson's Tree Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Removal.

Complaints

This profile includes complaints for Johnson's Tree Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Johnson's Tree Services, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 12, 2024 I had Johnson Tree Services remove a large dead oak tree in front of my home. During the removal, they dropped a log on my house and damaged the roof, which is metal. They provided me with a receipt stating that yes, they are at fault for this incident and yes, they will come back that week to fix it. They removed the damaged metal pieces. They did not come back again. I have communicated with the business owner weekly since the incident and he continued to put off fixing the damage. I attempted to help, with their approval, by getting several estimates on the price to fix the damage. They were paid in full for the removal of the tree, I withheld no money, trusting they would come back. They have ignored all attempts to communicate for weeks now and the damage continues to get worse as rain soaks into the roof and birds remove insulation. I asked if they would give back the metal pieces they took and cash in order for me to hire a contractor to fix this myself, and they ignored this request too.

      Business Response

      Date: 01/03/2025

      Some one will be repairing this next week to resolve this matter. 

      Customer Answer

      Date: 01/03/2025

      I am rejecting this response because:
      Due to no response from the business for a month, I hired a contractor to fix the issue and have had it fixed at a cost of $600. I will accept a $400 compensation and consider the issue resolved.

      Sincerely,

      ******* ******

      Customer Answer

      Date: 01/15/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I request that the business reach out to me in order to complete the settlement. 


      Sincerely,

      ******* ******

    Johnson's Tree Services, LLC is NOT a BBB Accredited Business.

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