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Business Profile

Awnings

LA Custom Awnings

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/18/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted them in January of 2022 they came out to our house we explained what we wanted they **** it up came back with a price and we paid 1/2 deposit 2.11.2022. I have received nothing but excuse after excuse about materials, but we knew there were shortages on everything right now with materials, so we had patience with the delays of everything. Spoke to them in September and was told they were finalizing everything and we should be contacted soon about the delivery and install. October 17, 2022 I emailed them to get an update and was told contact their attorney they were out of business. Avoid these people at all costs!!! Now we have no patio cover and as of right now we are out of almost $6700.00.

    Customer Answer

    Date: 11/08/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by LA Custom Awnings regarding complaint ID ********.

    Regards,

    ***********************

LA Custom Awnings is NOT a BBB Accredited Business.

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