We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security System Monitors

Fluent Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Melaney v

    Date: 07/05/2024

    This company has made money by installing systems then refusing to provide customer service immediately after installing. The sales person said there was a 30 decision period and the company says ************************** make promises to deliver then say you can cancel because it is beyond the 10 day decision period. The cameras don't work but the response was the door sensors do so the system works. I spent 3 months trying to reach them the sales person ghosts you and you wait on hold for hours. I logged 5 times of over 1 hour and 45 minutes with no one picking up the call. They have someone call you and tell you what the problem is according to their technicians but will not listen to your concerns. Any call out to repair the system is your responsibility to pay. The sales person promises everything then nothing is really delivered. They have a person call you the same night you see the sales person to say you will agree to contract before the system is installed not realizing they are saying its binding before you receive the system. Will not cancel unless you pay the whole term even though you get nothing. Someone needs to investigate the way they do business it's a scam. Buyer beware they are terrible and do not deliver or service their product. Says *************** but all persons I reached were in *********, **** or ********.

  • Jeraldine K

    Date: 12/15/2023

    I don't advice anyone to use fluent home security. I have been a customer for years. I decided to change to another alarm system, my contract had been fulfilled a year ago so the only thing I needed to do was my cancelation of service. I did my cancelation September 20,2023 and made my last payment in October 12,2023 and still having problems with them trying to bill me. Run from this company.

Fluent Home is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.