Reviews

This profile includes reviews for Superior Tire of Southeastern Louisiana Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Superior Tire of Southeastern Louisiana Inc

  2350 Florida St Mandeville, LA 70448-5157

  
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  Superior Tire of Southeastern Louisiana Inc

  637 Lotus Drive N. Mandeville, LA 70471

  

Review Details

• Review fromJared M

  Date: 08/29/2024

  1 star
  I used Superior Tire a couple of years ago to have some tires mounted on a set of wheels and everything came out perfect, zero issues. Since then, I’ve sent anybody who’s asked about having tires mounted over to Superior as I’d expect their experience to be the same. I recently purchased my second set of wheels ever so I decided to take them to Superior to have tires mounted on them, as my experience before was superb. When I went Friday of last week, the machine was down, so I had to wind up waiting until Wednesday morning when I got off of work. After working a brutal 12 hour shift, I got home, loaded the wheels and tires up, and brought them to Superior to have them mounted around 7AM. While the service tech was mounting them, I did what I could to help to make things easier for him. Everything seemed to go well, they balanced them, I carefully loaded them back into the SUV, gave them a quick once over, paid, and I was on my way back to Slidell. Upon washing the mounting compound off of one of the wheels/tires later that day, I discovered that it had been nicked. I immediately gave them a call when I noticed as I figured they would make things right. Almost immediately, I was met with a condescending tone, arrogance, and a total lack of empathy. Kendall essentially said, “Tough luck, I deal with this lie all the time, won’t do anything for you.” Even though I was extremely upset about the situation, I was respectful, calm, and collected. Had I been met with this same respect and understanding, I probably wouldn’t have even pursued this any further. Instead I was basically told that it was more likely that I was just lying and that I dropped the wheel or in some other manner damaged it, than it was that their machine or service tech caused the damage. I’m a reasonable guy, but it’s the principle of the matter. I’ve got no reason to lie about a nick on a wheel.. If you’re gonna be that arrogant about your service, at least stand behind it and make things right ..
  
  
  
  
  

• Review fromChris V

  Date: 05/08/2024

  1 star
  I have been a loyal customer of Superior Tire for several years and have always had a positive experience with the business and its staff. However, my recent visit to have new tires installed on my GMC Sierra left me extremely disappointed and heartbroken. I had recently purchased a set of OEM GMC wheels that were specially coated in PVD DuraChrome, along with a new set of chrome OEM lug nuts. To my dismay, when I picked up my vehicle, I noticed that one of the wheels had been damaged. It appeared as though they had used a pry bar to forcefully remove or install the tire, resulting in chipped PVD coating on the wheel. Furthermore, I discovered that all the lug nuts were torqued between 225 to 250 ft-lbs, which is significantly higher than the recommended torque. This caused me great concern as I nearly snapped a couple of studs off when I attempted to do my brakes. Additionally, all the chrome lug nuts were beat up and looked as though they had been hammered down with an impact wrench. As someone who had invested a significant amount of money in these wheels, I am deeply disappointed by the level of service I received. I expected Superior Tire to handle my vehicle with the utmost care and professionalism, especially considering their reputation. Unfortunately, this experience has left me questioning their attention to detail and commitment to customer satisfaction. I hope that Superior Tire takes this feedback seriously and takes appropriate measures to rectify their mistakes. I believe that it is crucial for businesses to uphold their reputation by providing exceptional service and treating their customers' property with the respect it deserves.