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Business Profile

Trampolines

Altitude Trampoline Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This past Monday I scheduled a party for my nine year old at altitude trampoline park in ********** for this Saturday at 2 and I specifically asked how long I had to put down the $100 deposit and was told at least 24 hours before the party yet I saw today an email FROM YESTERDAY that my daughters party was canceled DUE TO NONPAYMENT!! At this point I am SO FURIOUS I really want to tell my daughter she cant have her party there

    Business Response

    Date: 02/28/2025

    We appreciate the opportunity to respond to this guests concern regarding their party reservation at Altitude Trampoline Park in ***********
    We want to clarify that our Terms and Conditions clearly state that a party reservation requires a minimum 24-hour notice for deposit payment to secure the booking. However, in this case, we actually went above and beyond by holding the reservation for an entire week without a deposit, as the guest had informed us they needed additional time until their payment was received.
    Despite the misunderstanding, the guest did have their party at our facility as scheduled and later reached out to us, apologizing for the mistake and confirming that they had rescinded their complaint with the BBB.
    We strive to provide a positive and accommodating experience for all our guests, and we appreciate the chance to clarify this situation. Please let us know if any further details are needed.
    Best regards,

    ******** ****

    General Manager

Altitude Trampoline Park is NOT a BBB Accredited Business.

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