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Business Profile

Hair Products

Mane Krush

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Products.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I, ***********************, placed in order on April 29, 2024 at 1:35pm, order number 6485 in the amount of $55.36. I have emailed the company on three different occasions with no responses. The company website stated that the items would be shipped within 21 business days. I have not received any products as of today August 19, 2024, I want a full refund.

    Customer Answer

    Date: 09/09/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Mane Krush regarding complaint ID ********.

    Regards,

    ***********************

  • Initial Complaint

    Date:07/31/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made the order on April 1st I ordered 2 bottles of hair oil after 2 months I sent an email waited a week no answer sent another email no and answer sent a private message no answer went on Instagram and asked about my order no answer texted on the phone number I had no answer

  • Initial Complaint

    Date:07/02/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought ten products from them on October 20th 2023 and I only received 5 of my items, so I reached out to them on Instagram and they claimed to have forgot to label my order, so they didnt know who to ship it out to and would ship it out to me as soon as possible, but its July 2024 and they never sent the rest of my order.

  • Initial Complaint

    Date:06/24/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered products may 1st. Its been 7 weeks and I have emailed the company asking for when I will receive my products or I want a refund. They have ignored all of my communications and will not provide a refund.

  • Initial Complaint

    Date:06/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction is 5/11/24, order # ****

    Customer Answer

    Date: 07/09/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Mane Krush regarding complaint ID ********.

    Regards,

    *******************************

  • Initial Complaint

    Date:02/22/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive ordered from this retailer in the past, and I didnt have any issues. Im not sure what is going on now, but something is very wrong.On 10/15/2023, I placed order # ****. The retailer had another sale, so I placed order # **** on 10/20/2023. The coupons didnt work correctly on order # ****. I didnt want to miss the limited time deals, so I placed the order. I immediately sent an email at 9:18 am CST on 10/20 about the order. The email was entitled Two Questions About Order # #****. I never received a response on that email. I sent multiple emails to the customer service area. In the meantime, I awaited the orders. Neither order had been delivered.On 11/15, the owner sent out an email entitled order shipped mentioning a shipping error that had been identified.On 11/26, the owner sent out an email entitled inquiry in which she requested that customers who had not received their order text her to let her know.I have texted the company multiple times about both orders. I never received a response to the text messages.Keep in mind, the texts were in addition to the emails that I sent.Order #**** from 10/15 was finally delivered on 12/04/2023 (almost 2 months later), but order #**** was never delivered.On 12/07, I received an email saying that order # **** was on the way. As I type, if you pull the tracking, it shows that the order has been in pre-shipment with **** since 12/07/2023, and today is 02-22-2024.This is highly unprofessional. Once the owner identified shipping issues back in November, she should have either manually gone through the system to ensure that all orders were fulfilled properly, or she should have responded to the people who texted her.I hate this, because I believe that the company has good products made with quality ingredients. Ignoring paying customers is an absolute no-no.

Mane Krush is NOT a BBB Accredited Business.

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