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Business Profile

Pool Service

Pool & Spa Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pool and Spa installed my pool in Aug 2021. The pool heater has never worked. I have been calling them for almost 3 years now. They continue to give me the run around. They either ignore my calls or they show up and don't fix the problem. I just want them to fix or replace the defective pool heater.

  • Initial Complaint

    Date:03/08/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted ****** at Pool and Spa Center on February 2022 to design and build a in ground swimming pool. The contract and money was paid 6 months after we agreed on a certain design and measurement's. The job was done in April 2023. These are just a handful of problems I have had with ******. Problems: Shortened the length of my pool, he did not use the correct measurements. The tanning ledge and jacuzzi were not on the correct sides that I asked for, they are opposite than the design. My chain wall for my fence was broken by them in the middle of construction, and I paid someone to fix it. The travertine that was put around my pool, it was not leveled correctly and was coming up it also had holes, cracks and discoloration on them. Someone could have fell and hurt themselves, that's how much it's raised up.I had drains around my home to help with water flow and flooding, and after they build the pool I noticed that water was backed up on my patio. I had to hire someone to come and dig the drains out. They found 6 buckets of dirt, gunite and rocks all from the mess they had in my yard. I had another company come out and look at my pool and was told that the whole thing needed to be replastered. Pool and Spa Center came back and replastered the pool and now I have rust all through out the bottom of the pool. I have never received my equipment to clean the pool (Vacuum) just naming one major thing. I have tried to resolved all these issues for a year with phone calls, text messages, emails and going to his office. Pool and Spa Center has stopped all communication with me since May 2023. He will not respond to me at all. My pool looks like a 10 year old pool instead of a 1 year old pool. This are just a few problems that I have had to deal with, I can't express enough how by trusting this company was such a horrible mistake.

    Customer Answer

    Date: 03/28/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Pool & Spa Center regarding complaint ID ********.

    Regards,

    ***************************

Pool & Spa Center is NOT a BBB Accredited Business.

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