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Business Profile

Bedding

Bedding Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bedding.

Complaints

This profile includes complaints for Bedding Plus's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bedding Plus has 19 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased April 16th **************************************************************************************************************** it. We rotate it every other month like we were told when we purchased. The ******** is terrible and I now have back pains from sleeping in it. Ive called 2 dozen times over the past 6 months and they keep giving me the run around. Inspector finally came on Jan 14th he even said it was bad and needed to be replaced. I call them they wont give me any information and I always get hung up on. Its ridiculous. I spent almost 2 k on my ******** and its faulty. I know the warranty covered it I made sure of that and it needs to be upheld. I do not want to have to go a legal route but at this point I have no issue doing so. Please help. I would like for them to uphold the warranty and correct these issues at hand. I have been extremely polite and patent about this matter but my patience are almost out. They refuse to provide me with the warranty claim number and or any information on the status of the claim. I dont understand how they can withhold that information from me when it is my claim. The inspectors name was *********************. Ill provide a screen shot of his initial vm, appt was scheduled that day (the 12th) for the 14th at 8 am. Dips in ******** showed 3+ dips through out the ********. I weigh 185 and my wife weighs 135. Our ******** should be in the condition it is in. Its definitely a faulty product.

      Business Response

      Date: 03/09/2023

      ATTN: ***********************

       

      This customer came in our store last Wednesday 3/1 to check up on a warranty claim he placed with us 1/6/2023. The customer had notified us on 1/6 that his mattress had dips (body impressions) in it and would like us to send someone to inspect his mattress. We informed ************************ that we would forward his information on to ************************* (our mattress inspector) and he will get in contact with him to set up an appointment to inspect his mattress. ************ inspected his mattress on 1/14/2023. Not at any time during **************** inspection of the mattress did he say to ************************ that the mattress was bad and needed to be replaced. That is not ************ job to comment on a pending claim. The report came back stating the customer did not have a claim. The body impressions measured 3/4" in depth. The manufacturer's warranty states that the impression must be 1 1/2" or greater to qualify as a claim. On 1/20 ************ mailed out a warranty denied letter to ************************ explaining to him that following the manufacturer's guidelines his claim was denied. When ************************ came in our store on 3/1 asking about his claim, our salesperson ****** informed him the claim was denied. At that point ************************ started complaining that there was no way the claim could have been denied. ****** tried to explain to him that we follow Sealy Mattress Company's guidelines, but he didn't want to hear it. He said it was Bedding PLus' fault his claim was denied and if we didn't do anything to correct the problem that we would be hearing from his attorney as he walked out of the store. Less than 10 minutes after the customer left the store, I received your email informing me of the complaint. In his complaint he states that he's called over 2 dozen times over a 6 month period but according to our records the first contact we had with ************************ was on January 6th. Bedding Plus does not handle their customers this way. Whether it's a sale or customer service issue every customer gets treated the same.  He also states he paid almost $2000 for his mattress. The price of the mattress was $1199. As for as us refusing to provide him with any information, all he had to do was ask. As it was ****** gave him a copy of ******** inspection report . Attached is a copy of **************************** original receipt along with **************** inspection report. If you have any questions, please email me or give me a call at **************

       

      Thanks,

      ****** ******

      Warehouse Manager

      2110 ******************************

      *******, **. 70401lines

       

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