Complaints

This profile includes complaints for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cox Communications

  2121 Airline Drive Metairie, LA 70001

  
• 

  Cox Communications

  150 E Wilcox Dr Sierra Vista, AZ 85635-2524

• 

  Cox Communications

  1440 E 15th St Tucson, AZ 85719-6400

• 

  Cox Communications

  519 Nw 23rd Oklahoma City, OK 73103

• 

  Cox Communications

  217 S Macarthur Blvd Oklahoma City, OK 73128

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1st. I made my typical monthly payment of $97.37 only to notice a.second draft that I did not authorize, taken from my account. I made several complaints and tried multiple times to contact the company trying to get an explanation why this draft was taken out. After contacting my bank, the charges were then reversed and put back on my account. The next week I receive a bill for $122..37 which now includes a ***** return check fee. I should not be charged for something that they messed up on. At no time did I not have the funds in my account. They pulled this money from my account without my permission. I made my regular payment as the photos show.

  

  Business Response

  Date: 04/19/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the customer directly to address their concerns and have provided a successful resolution. A credit of $25.00 was applied to the account to cover the returned payment fee.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 
  
  ********************
  Executive Resolution Specialist
  Cox Communications, **************

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/05/24 I started service @ ***. I chose to-do a self install. Brought modem home, set up. I had service for 3 days, then a blinking orange light. I tried to troubleshoot before calling a *** rep.End of Feb, I first started calling *** to troubleshoot my modem. During this phone call the rep, told me that I had two options. Being it was within the 30 day installation period, I could either pay the 100 fee for a technician to come out or I could bring the modem back to the walk-in facility and swap it out. I chose to save the 100$ and exchange it. During this phone call a 20$ credit was placed on the account, which I found to be a slap in the face because I only had service 3 days out of my billing cycle.I went and installed the 2nd modem, the same trouble persisted. I then called AGAIN, after March 7th, to troubleshoot the issue, after a few attempts and no luck. I was escalated to a Tier 2 rep. **** here I discovered that the 2nd modem I was given, was not factory reset and was attached to someone else's network name and password. I was guided on how to factory reset but unfortunately the Tier 2 representative couldn't get me online. She reassured me she would send out a tech free of charge, for the headache. As she was scheduling a tech apt, she found there were 'service outages' and said she couldn't officially schedule me till those were restored. She told me she would keep my information and schedule me as soon as she could. To my dismay, 2 days later I had to call back with the same problems, requesting a solution to the problem. I was finally able to schedule a tech to come out. I was under the impression I wasn't being charged, as this was no error of mine. The tech came out and swap me for the 3rd modem. As, I consumer, I shouldn't be liable for faulty equipment and poor connection issues. I want my account credited 100 for the tech fee and an additional monthly fees, when I paid and didn't have service, ***** and ***** TOTAL ******.

  

  Business Response

  Date: 04/19/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the customer directly to address their concerns and the customer confirmed they spoke with an agent who provided a successful resolution. A credit was applied to the account in the amount of $180.00.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 
  
  ********************
  Executive Resolution Specialist
  Cox Communications, **************

• Initial Complaint

  Date:04/15/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A large tree in our yard fell on the pole holding the *** line and box on Wednesday, April 10. We have been trying to get *** out to restore our **************** since last Wednesday and we still have gotten no help. We are trying to run a business from our house and we need Internet badly this is poor. They have a monopoly, we are in the country.

  

  Business Response

  Date: 04/16/2024

  We have contacted our customer directly and addressed her concern.  Thank you!

• Initial Complaint

  Date:04/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disconnected my *** cable on December 16 or 19 of 2023 and returned all of my equipment. I was living on **************, Gretna LA and decided not to continue with *** Cable when I moved into my new house on Calder because of bad costumer service & pay increases. I payed every bill and even payed too much. I left in good standing. In January I received a refund check that was cashed promptly. It was my understanding that I no longer had an account and was told that I owed nothing. I received a bill for $30 in March that I do not believe I owe since I received a refund and the account was closed for 2 months. Now they are telling me to pay the $30.

  

  Business Response

  Date: 04/15/2024

  We want to thank ***************************** for taking the time to file her concern.  In receipt of this complaint, *** spoke with ********************, and we believe she is satisfied with our efforts to resolve this matter.  Thank you.
  
  Cox Communications

• Initial Complaint

  Date:04/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened internet account ******************** with *** ****************** in summer of 2021. When technician came for setup, he offered an additional (Home life camera) which was accepted. The technician used a ladder to installed the camera 12ft up under the soffit above my front door and my account included a monthly payment for the Home lifeIn summer of 2023, the *** modem stopped working and for 6+ weeks I had no connection from the modem. At that time I called the local *** service store at (********************************************) and was instructed to bring the defected modem for an exchange. The new modem worked for a few weeks and then it could no longer provide internet connection (this was in October 2023). I again took the non functional modem and return it back to the same *** local store and told the representative that I will be moving at the end of the month. He was also informed that another modem is not necessary because I want to close my account. He took the modem and stated that he would take care of my account. In November 2023, I realized that I was charged for the month and my account was still opened but not in use. This was because I was on auto pay and forgot to stop it when I asked for my account to be closed. I then stopped the auto pay and call *** customer service. I was told that accounts cannot be closed at the local stores and it was closed at that time. However, I was also told that I would be charged for the home life camera if it is not returned. At age 66 and with bad knees, I told the representative I could not climb up to uninstall the camera. I also asked him to send a technician to remove it because it was installed by a technician.2 Days ago I received a notice from the credit bureau stating that I have a delinquent account. It was from *** ****************** via ****************************. I then checked my terminated *** account and noticed that there was a $0.00 balance.

  

  Business Response

  Date: 04/18/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have reached out to our customer to address their concerns; however, we were unable to provide an agreed upon resolution. Based on the information provided by ******************** and researching his former *** account, no supporting evidence could be found indicating ******************** requested to disconnect his service prior to December 26th, 2023. As a result, *** has determined the charges are valid.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced and deeply sorry we were unable to successfully resolve.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer.
  
  Senior ************* Specialist
  Executive Escalations Support Team

  Customer Answer

  Date: 04/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  *** debited my credit card ending in 3704 for $126 on 11/24/2023 after I went down to *** local office which was about 2-3 minutes (1 mile) from my house, to close my account at the end of October 2023. At that time, I forgot to stop my autopay but I moved from the related address since 10/30/2023.  After the 11/26/2023 credit debit for auto pay, I stopped the autopay. Then about the 3rd week of 12/2023 I received a message form *** stating that I have an unpaid balance. Therefore I called the billing department and that is when I was told the local office cannot close accounts and at that time the account was closed.  My contention is about the charges for equipment which I returned to the local store. I could not disconnect the camera and related equipment which the technician connected and I notified the billing representative and let him know a technician must come to remove the *** equipment. I need *** to remove the equipment delinquent payment from my credit report because I could not disconnect the equipment which was mounted 12ft up in the front of my house. Therefore I am not in possession of the equipment which I did not install.

   
  Regards,
  ***************************
  
   

  
  

  

  Business Response

  Date: 04/22/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  We have reached out to our customer to address their concerns; however, we were unable to provide an agreed upon resolution. Our stance has not changed. *** has determined the $138.58 charge is valid. The unreturned equipment charge of $50 was not for the cameras ******************** purchased from *** but for the *** Homelife Automation Hub which is leased to our customers on the per month basis. The Homelife automation hub plugs into a power outlet and allows customers to access and control automation services via the *** homelife app. The Homelife automation hub has not been returned. Our record also indicates that the remaining $88.58 were for internet service charges. Our records show ******************** opted to use a 3rd party Netgear modem instead of a *** provided modem to access *** internet service from 8/2/23 until services were disconnected on 12/26/23. 
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced and deeply sorry we were unable to successfully resolve.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer.
  
  Senior ************* Specialist
  Executive Escalations Support Team

• Initial Complaint

  Date:04/11/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During issues with my internet several months ago I was offered an internet plan of $51 per month which was only a dollar more than I was paying on the at the time on their prepaid plan so I accepted the offer because I was told that it was the same amount, but that my service would be faster. The agent who I was on the phone with for over an hour, which was ridiculous, trying to get my internet to work failed to tell me that the service would not be unlimited. A few days ago, I received a text from *** stating that I was almost at my limit of internet so of course I contacted *** via text to find out why I had received this message. The first rep told me that she did not see that info and that I should report it to *** as spam. I said ok but while looking through my emails I saw an email from *** stating the same info that the rep told me she did not see. I chatted again and magically the rep did see what I informed the first rep, and I was told that my plan was not unlimited. I told them that I was not told when I was offered the plan that it was not unlimited and that if I were I would have not accepted it. As I was doing this complaint, I was also chatting with a rep to see if we could resolve this issue without my having to do a complaint and I was told that I could get an unlimited data plan for $49.99 and that it would cost me $101.42 on today even though I was misinformed when I was offered my current plan. That is totally unreasonable.

  

  Business Response

  Date: 04/12/2024

  *** made attempts to reach ***************************** in receipt of her complaint; however, we did not have the opportunity to speak with them. Should ****************** wish to discuss this matter further, they can reach a *** representative at the contact information provided.  
  
  Cox Communications

  Customer Answer

  Date: 04/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear. 
  I returned the call to *** and Im awaiting a callback to hopefully get this resolved. 
  
  Regards,
  
  *****************************
  
   
  

  

  Business Response

  Date: 04/17/2024

  We want to thank ***************************** for taking the time to file her concern.  In receipt of this complaint, *** spoke with ****************** and we have addressed their concerns.  We sincerely apologize for any inconvenience caused.  Thank you.
  
  Cox Communications

• Initial Complaint

  Date:04/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to add on a residential phone number,that would cost an additional 20.00.When I asked the representative to connect me to a manager because that was outrageous to **** was put on hold for 20 minutes only for the representative to hang up on me.

  

  Business Response

  Date: 04/12/2024

   

  Dear BBB: 

  Cox Communications Northeast Executive Escalations team responds to BBB Complaint# ********.

  Our apology that we did not advise your office that we addressed our customer's overall issue. 

  
  Respectfully, 
  The Northeast Executive Resolution team

• Initial Complaint

  Date:04/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello there,I received the following violation from *** under account **************** Abuse Date &Time Complaint *********** File Name Complainant Type of Service File Type Case Number 2024-03-29 T10:47:52 GMT2024-03-29 T13:11:16 GMTMafia - Definitve Edition by xatab***P2PGameCS002527901 I think it is ridiculous.1 My internet is discontinued everyday from 9PM to 6AM for the kid reason. The *********** said I downloaded some thing illegally from 5:47:52 EST. My internet was still down.2 During the downloading time, I was at work and the kid did not get up. The only devices connected to internet are the security camera. 3 The game is Mafia. We never heard about this. The kid only play Roblox only. I googled the game. It is disgusting. I checked everywhere on the *** I did not find the file.4 P2P software: I did not use any p2P software anywhere at home. It is a lying.5 I checked all traffic on the router, the usage of internet is around 5GB for online videos. Based on the ******* the game is 50GB. How can we download it?I also contact *** ********* I tried to find p2p software name and MAC address to download the game. But they cannot get the details. As the *** customer, I donot have any choice to decline this violation. I have to accept the *** to accuse me to download the stupid and unheard game.Please remove the violation from my account. It is very unhappy experience with this *** and *** companies, which produce some disgusting results without any proof for the disgusting and never heard game. BTW we are not gamer except the kid play Roblox for a while.Haixin ****

  

  Business Response

  Date: 04/02/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have reached out to our customer to address their concerns; however, we were unable to provide an agreed upon resolution. We've notified the customer that the copyright violation could not be removed by ***. We made the customer aware they could file a Copyright Violation Counter Notification. Upon ***** receipt of a counter notification that satisfies the requirements of the **** law, *** provides a copy of the counter notification to the person or entity who sent the original notification of claimed infringement.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced and deeply sorry we were unable to successfully resolve.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer.

  Senior ************* Specialist
  Executive Escalations Support Team

   

  Customer Answer

  Date: 04/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The *** said they based on IP address. However IP and MAC addresses can be fake.
  Also their solution to dispute is not reasonable. It is based on  I admitted that I already download the stupid game and removed it from my PC. Indeed I did not download the stupid game. I  did not  not have any P2P software.  I  did not find this stupid game anywhere in  the pcs by searching. For 50gb games, I used only 10GB downloads for the whole day based on the router traffic.
  
  
  Regards,
  
  *********************
  
   
  

  

  Business Response

  Date: 04/04/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  
   
  We have reached out to our customer to address their concerns; however, we were unable to provide an agreed upon resolution. Our initial response has not changed. If a customer disputes a copyright claim they receive, the customer can file a Copyright Violation Counter Notification.
   
  It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced and deeply sorry we were unable to successfully resolve.
   
  We appreciate the opportunity that the BBB has given to us to assist our customer.
  
  
  Senior ************* Specialist
  Executive Escalations Support Team

• Initial Complaint

  Date:04/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been paying COX Communications $120 monthly since July of 2023. Since then my internet has been throttled, interrupted, disabled, and infringed on. As a work from home employee my career and life are dependent on having a consistent and affordable internet connection. Since moving to *********** in July of 2023 Ive been struggling to get access to a stable connection. *** is the only company with a viable connection for my internet needs. Not only am I overcharged but my service is manipulated constantly by this local monopoly. I really wish I could explore other options but realistically this is all I have and they have done nothing to help me.

  

  Business Response

  Date: 04/01/2024

   

  Dear BBB:

  Our ********* Executive Customer Escalations team reached out to our customer on ****** for ******************** complaint # ********.

  We appreciate our customer's patronage, and our apologies for the overall experiences shared in this complaint. Our customer went over all with one of our supervisors and our supervisor assisted as needed.  We provided some credit for past outage issues for the internet going down, the company logs whenever there is an issue in area, we posted some prorated credit for the hours indicated without internet services. Also, we offered a trouble call, although our customer indicated they will be moving and stated they did not want a trouble call to the home. 

  Our supervisor advised to please reach out at any time prior if our customer decided one would be needed. Our customer's feedback is very important to us, and we appreciated the review and working with our team.

  Respectfully, 

  ************* team

   

• Initial Complaint

  Date:03/21/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current member of cox communications and to say I hate it is an understatement. I have been at this address for about 3 years and I have had numerous run ins for the entire time I have been here. I have run out of times I have called technicians out here to get a problem fixed to only then have to call them back out again and again to finally get this situation fixed. As of 3/20/2024, I am having yet another round of issues to where I am having documented upload speed packet loss and throttling/connection dips. We had a massive outage on 3/15/2024 which rendered our services non-existent for 24 hours starting at 6pm that evening. The service came back on as fixed and now I have been running into issues with my upload speed being consistent. I work from home full time and also stream on the internet via twitch and ******* and this is something I need to stay consistent for my content to be provided to the internet. I had a technician come out yesterday (3/19/2024) and tell me he could not find the issue. Today (3/20/2024), I had a 2nd technician come out and see that a level was way past what it needed to be (18 when it needed to be at 10) so it was too high. He then lowered it and then when I tested my software again, it was showing that I was still being dropped connection and it was unstable. I mentioned to him before that I had had this issue last year where I had 3 technicians come to my home to find nothing when I had all the proof that I was being throttled and dropping connection to finally them being able to do something about it because the neighborhood behind mine submitted a ticket and their lines were flooded due to rain. This situation is proving too similar and I told that to the tech today and he told me no and that he wouldn't put a ticket in because if I was wrong (which I am certain I am not), he would be in trouble and that he was sure my equipment was overloaded. I set up the panoramic gateway and it is STILL dropping my connection.

  

  Business Response

  Date: 03/28/2024

  We want to thank the customer for taking the time to file his concern.  In receipt of this complaint, *** spoke with the customer on March 21, 2024. After review of the *** records on file with the customer a *** technician was on site and completed a ground block ran at the tap, which improved the customers internet experience. We believe the customer is satisfied with the results of our research. We sincerely apologize for any inconvenience caused.  
   Should the customer have any further questions about this matter, we ask that they contact our Executive Escalations Specialist at the phone number provided to them (via voicemail). 
  Thank you.
  
  Cox Communications