Complaints

This profile includes complaints for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Cox Communications has 36 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Cox Communications

  2121 Airline Drive Metairie, LA 70001

  
• 

  Cox Communications

  338 Edwards Ave New Orleans, LA 70123-4216

  
• 

  Cox Communications

  5441 E Broadway Blvd Tucson, AZ 85711-3704

• 

  Cox Communications

  650 E 12th St Douglas, AZ 85607-1902

• 

  Cox Communications

  1906 Eraste Landry Rd Lafayette, LA 70506-1999

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cox Communications submitted me to a collection agency after someone fraudulently obtained a piece of cable equipment from them, using my name. The collection agency hired by *** used the information to damage my credit score. The collection agency, **************** pulled my credit report, did not contact me, and *** did not contact me. They checked my addresses on the credit report, and verified I did not live at the address, in that city, or in that state, and still damaged my credit rating. They did contact me to verify the false data, yet continued to damage my credit rating. Both **************** and Cox Communications should repair my credit, and pay for any requirements to repair it.

  

  Business Response

  Date: 01/31/2025

  We would like to thank the BBB for the opportunity to assist the consumer.  Please let me begin with an apology for any inconvenience that you may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the consumer directly to address their concerns and are working to provide a successful resolution. We require consumers that contact us to report ID theft to complete our Identity Verification Form found at web address ID-verify.***.com and choosing identity theft claim as the nature of the report. The identity verification requires consumers provide proof of identity and proof of residency to confirm they did not reside at the address where the fraudulent account was active.

  It is always our goal to provide consumers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on consumers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the consumer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist. 

  Senior ************* Specialist
  Cox Communications

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  There is currently no solution to this issue.  The Cox Communications fraud department still has not contacted me.  The form was completed, with a *** representative, but nothing more was done, and no one has contacted me.  I have explained my case to at least five *** employees on various phone lines, all who added notes to my file, but still there has been no resolution.  They asked for an account number I dont have, as I didnt open a *** account.  They asked for a bill, that I dont have, since I have no *** account.  They did not verify my identity when they gave away equipment.  I am a number in their line, waiting for them.  I have no power to correct the issue, only they can, yet they have not contacted me after damaging my perfect zero late/missed payment or negative information credit rating.  *** gave my information to *********************** collection agency without due diligence, and the collections company also did nothing to verify my data, even after pulling a credit report a month before submitting negative information to Experian.  All of my addresses are in my credit report, and do not match the city/region/address where *** gave away the equipment.  I had to contact the collection agency, ***, all credit agencies, etc, and still have not gotten anywhere.  The only action I have received is through this complaint to the BBB, who I applaud for getting someone to call me back.  I am prepared to provide what information I can to resolve the issue, but have no one to provide the information to, as the *** fraud department is shielded with no phone number, and no way to contact them directly.  The *** representative said it will likely take 90 days to resolve with the credit agencies, if and when *** determines they agree with me, so far without the fraud department contacting me.
  
  Regards,
  
  ****** ******
  
   
  

  

  Business Response

  Date: 02/03/2025

  Dear Better Business Bureau:
  Cox Communications (***) is responding to the rebuttal of the complaint filed with your office on January 31, 2025, and assigned ID#********

  
  We would like to thank the Better Business Bureau for the opportunity to assist the complainant. We apologize for any inconvenience the complainant may have experienced. It is certainly not our intention to cause any frustration.

  
  Unfortunately, the form submitted by our front-line agent would only direct the customer to the next steps and advise our fraud team that an incoming request for investigation of a fraudulent account is pending claimant.
  
  To continue with the investigation, the complainant is required to provide proof of identity and proof of residency, without this information we are unable to proceed with the investigation.
  
  Once again, we ask the complainant to visit ID-VERIFY.***.COM to start the investigation.
  
  We apologize for the confusion and have submitted agent coaching feedback.
  
  It is always our goal to provide exemplary customer ********** a customer service-oriented company, we know that our success depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the complainant has experienced.
  
  Sincerely,
  The *** Executive Escalation Team

  
  

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Cox Communications has all of my contact information.  I filled out the form with a *** representative.  I was told I would be contacted within 3 - 5 days by the fraud department.  Tomorrow will be 7 days.  I have had recorded conversations with at least 5 *** employees, all stating they added notes to my file including the *** executive escalation team.  I still have not received a call back from the *** fraud department.  Now the *** team wants me to start over by filling out a new form?  They want me to send them my identity and address verification.  They will not tell the dates, they allowed the use of my identify without verification to sell goods fraudulently.  Apparently the executive escalation department cannot contact their own fraud department?  They have already done a soft-pull on my credit account with Experian.  They have all of my dresses for at least decades.  They can see I have never been late or missed a bill.  *** has not done any due diligence before sending my name to a collections agency.  They allowed damage to my credit with zero attempts to contact me.  I am waiting for the *** fraud department to contact me, if they exist.  *** has my number and email in the file system.  They have verified it repeatedly.  Once I am contacted by the fraud department, I will provide the documents they need, instead of random documents in their computerized sorting system.  I will seek additional actions tomorrow as *** is delaying action with me and the BBB.
  
  Regards,
  
  ****** ******
  
   
  

  

  Business Response

  Date: 02/14/2025

  Dear Better Business Bureau:
  Cox Communications (***) is responding to the rebuttal of the complaint filed with your office on January 29, 2025, and assigned ID#********
  We have submitted our response previously and our position remains the same. We understand the claimant believes the ticket our agent submitted to our fraud team was sufficient to begin an investigation. Once again, we apologize for any confusion.
  
  We have advised the claimant of our process which requires him to visit:  ID-VERIFY.***.COM, where our process is clearly outlined and is listed below:
  
  Our policy from the above website is as follows:
  
  COX Communications is committed to helping consumers as quickly and painlessly as possible. In order for *** to verify your identity, clear the account balance and release you from any obligations regarding the account or to verify your mobile device claim, we need for you to provide us with the following information. Please have all items necessary for submission available in electronic format prior to filling out this form. You will not be able to save and come back to this form at a later time.
  
  Without this information we are unable to move forward. We would like to assist the claimant and await him to submit his proof of identity and proof of residency at ID-VERIFY.***.COM
  
  Sincerely,
  The *** Executive Escalation Team

• Initial Complaint

  Date:01/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue that Ive had with Cox Communications has been ongoing stemming from 2022. I moved to a new address and was offered a product free for a year if anything happened and a technician would come to my home to troubleshoot, I wouldnt have to pay the normal $100 fee. I kept the service briefly for a few months, called back to cancel way before the year was up because I knew I wouldnt remember a year from then to call and remove. The **** I spoke with at the time did not remove like requested I found out when I received a text message with a very large past due amount. Called again to have it removed, was on hold with *** for over an hour, no one answered the call. This probably took place in September, October. So I called again and spoke to someone else in November/December explaining the issue. They assured me it would be resolved. It was not. I had to make another call in December, just last month, that was escalated for the same reason due to late fees and reconnection fees being tacked on to the account. My bill is normally only 9.95/monthly, its now in the $60+! The retention **** viewed the bill and saw the issue and assured me that it would be taken care of and removed, I would have a normal bill again. It has not been resolved! My bill is now $65! Ive called again this morning but only chat services were available and they had no idea what issues I was referring to! I have never been late or delinquent on my internet bill due to the low cost. Now I am because I dont feel I should pay for some thats not my fault! Ive been trying to get this resolved for a very long time and this is utterly ridiculous that I should have to go through this and have been since 2022! I was told the fees would be removed, theyre still showing on my account. Calling relentlessly and nothing has happened with the account. Im tired. Im in graduate school and I have children in high school and college, this is a huge burden to continue to go through with ***.

  

  Business Response

  Date: 01/27/2025

  Hello, *** spoke to Ms. ******* regarding her account.  *** confirmed that *** ********************* was removed from her account at her request on 11/22/24.  *** issued a one-time courtesy credit of $30 on 1/27/25 and advised Ms. ******* of the remaining balance.  We appreciate Ms. ******* contacting us.  

   

  *** Communicaitons 

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in *********** and recently experience a winter storm which affected services. I work from home and could not get any work done for the last two days. I reached out to *** technical services and ask for an update. Response was they do not have an estimate but to wait patiently I asked for a bill credit for the inconvenience and was told I can only receive a $1 per day and the system generates the credit. Basically a total of $2 since Ive been without services for two days. That was a slap in the face being that I am a loyal customer for over 7 or 8 years. It really and truly ***** to pay for services that is not guaranteed.

  

  Business Response

  Date: 01/31/2025

  We made attempts to contact our customer.   However, we were unable to reach them. Should they wish to speak with us, they can reach a *** representative at the phone number provided via voice mail. Thank you.
  

• Initial Complaint

  Date:01/17/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about January 9, 2025, I inquired about Services from Cox Communications. I was told that there would be no credit application, they did ask for my social security number and a credit card. I agreed to the terms and after new phones were ordered , I was told there was an account set up with *************. I tried to cancel everything with the bank and was told that *** would have to cancel it. I called *** and they said they canceled, but one phone was already sent. They said I could return it to my local store. The phone arrived and the local stores refused to accept a return. I called *** and they said they would send a mailing label which hasn't arrived. *** sent me an e-mail stating they were auto drafting my account. I called and they cancelled the auto payment and said the label was on the way. Then someone came to my house asking for equipment for home internet, which I do not have. I called *** again and they said they couldn't cancel and that Citizens would have to cancel. So, Citizens says *** and *** says Citizens. The local stores say anyone but them.I have talked to *** sales, collections and retention departments. I have asked to speak to supervisors without success. The only money I have paid is sales tax on one phone, approximately $120.00.All I want is to return a phone and not be charged for something that is of no value to me. I have spent hours on the phone and made trips to *** stores tn two cities.

  Customer Answer

  Date: 01/17/2025

  My complaint has been resolved.

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to address a billing dispute with *** Comms for internet service that was non-functional and to report improper collection practices. Despite returning the equipment associated with my account on November 29, 2024, I recently received a collection notice from a third-party debt collector claiming I owe $4,877.29.Details of the Complaint:1. Non-Functional Internet Service: The internet service provided by Cox Communications never worked as intended. Despite reporting the issues, no resolution was provided, and I could not use the service.2.Equmt Return: On November 29, 2024, I returned the equipment to *** Comms. I have proof of this return.3.Collection Notice: On [Date of Collection Notice Letter], I received a collection notice from ********, *************** (MB&W) for $4,877.29. This debt is invalid, as no usable service was provided, and the equipment was returned months ago.4.Customer Issue: I attempted to resolve this issue directly with Cox Communications, but account has not been adjusted to reflect the returned equipment or the lack of service provided.Resolution Requested:I am seeking the following:Removal of all invalid charges from my account.Confirmation from Cox Communications that the returned equipment has been processed.Written statement from Cox Communications verifying that no debt is owed and no further collection activity will occur.Supporting Documentation:I am prepared to provide: Proof of equipment return dated November 29, 2024.Copies of correspondence with Cox Communications about the service issues.A copy of the collection notice received from ********, ***************.I believe this matter demonstrates poor customer service and improper billing practices. I hope the BBB can assist in resolving this issue and ensuring that Cox Communications adheres to ethical business practices.Thank you for your attention to this matter.Sincerely,***** ******** Owner, *************** ************

  

  Business Response

  Date: 01/13/2025

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the customer directly to address their concerns and have provided a successful resolution.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees,as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 
  
  **** *.
  Executive Resolution Specialist
  Cox Communications, Northeast Region

  Customer Answer

  Date: 01/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:01/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please refer to claim# **********C60. This has not been resolved. I was called once during work and died to receive a call back which did not happen. I have called in several times with no luck but the same run around. Yesterday as the most recent. My services STILL DO NOT WORK PROPERLY! Internet cutting in and out and cable. Not paying for services that do not work, at this point this is just pathetic.

  

  Business Response

  Date: 01/09/2025

  *** made attempts to reach ****** ********** in receipt of /her complaint; however, we did not have the opportunity to speak with them. Should Ms. ********** wish to discuss this matter further, they can reach a *** representative at the contact information provided.
  
  Cox Communications
  

• Initial Complaint

  Date:01/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been trying to contact them for months to cancel a mobile service that was connected to my internet line. Every time I spoke to someone the they told me they couldnt cancel it. The bill has went up and up with several returned payment fees.

  

  Business Response

  Date: 01/07/2025

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the customer directly to address their concerns and are working to provide a successful resolution.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 
  
  ******** *.
  Executive Resolution Specialist
  Cox Communications, **************

• Initial Complaint

  Date:01/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email offering me a price of $50 per month for 500 mbps internet if I sign a 2 year deal. This offer expires 1/31/2025 according to the email.Their website had the offer as $60 a month.I chatted with their customer service, who told me $80 a month is the best they can do. I chatted for over 2 hours, at which time they made clear to me they would not honor the offer made via email nor the offer made on their website when I clicked the link on the email.

  

  Business Response

  Date: 01/03/2025

  We want to thank **** ***** for taking the time to file his concern.  In receipt of this complaint, *** spoke with Mr. ****** and we have addressed their concerns.  We sincerely apologize for any inconvenience caused.  Thank you.
  
  Cox Communications
  

• Initial Complaint

  Date:01/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Cox Communications due to their failure to close my account after multiple attempts over the past two months. I am frustrated by the lack of resolution and poor customer service, and it feels as though *** is intentionally complicating the ********** the last week of November, I contacted *** to cancel my service due to my move from ********* to *********. I was told I couldnt cancel without proof of my move, which I understood, though it was inconvenient.On December 5, a *** technician contacted me to arrange equipment return. I provided my address, but the technician claimed the modem wasnt in their system, even though it was installed by ***. He assured me he would return after speaking with his supervisor, but I never heard back. Despite multiple attempts to reach him on December 10 and December 12, I received no response.I continued to contact *** support to finalize the cancellation. I was told I needed to call back after transferring my services for an email to send proof to, even though I had the proof of my move. Once my address was updated, I was given an invalid email address for submitting my documentation. I then used Coxs online chat feature, but was transferred between departments without resolution and told I needed to call ********** of January 1, my account remains active, and I have been billed for almost two months of service I havent used. The equipment is still in *********, and the technician is not responding. I have not received the correct contact information or support to close my account, and I am now being threatened with collections for charges I should not owe.I am requesting immediate resolution to close my account, arrange equipment return, and correct my billing. The negligence and poor service Ive encountered is unacceptable, and I feel Cox Communications has deliberately made it difficult to handle my account closure so that I will owe more money.

  

  Business Response

  Date: 01/10/2025

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the customer directly to address their concerns and are working to provide a successful resolution.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees,as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 
  
  **** *.
  Executive Resolution Specialist
  Cox Communications, Northeast Region

• Initial Complaint

  Date:01/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had internet issues (affecting my phone, PC AND TV's) for MONTHS. I have contacted Cox on MANY occasions regarding these issues. They have been out here 2--3 times and probably tried to fix over the phone 5 times. They keep telling me it's my computer. That their signal is STRONG. I have contacted Geek Squad through Best Buy, 3 times regarding this. Each time they ASSURED me the problem was NOT my computer, but an internet issue. I keep getting kicked off my computer, or it takes so long to load a website if I can even get it to load. This is the 3rd complaint I've had to file against Cox for issues. It seems they're never resolved until I get BBB involved :(

  

  Business Response

  Date: 01/09/2025

  We would like to thank the BBB for the opportunity to assist
  a valuable customer. Please let me begin with an apology for any inconvenience
  our customer may have experienced. It is certainly not our intention to cause
  any frustration.
  
  We have reviewed the customer's complaint and determined the next course of action would be to schedule an in-home visit for additional support, the last schedule appointment was more then 35 days ago, this way our field technicians and address their concerns and provide a resolution.
  
  Thank you for your time and consideration.
  
  Executive Resolution Specialist
  Cox Communications, Central Region

  Customer Answer

  Date: 01/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22725937.  This is NOT accurate!  They have been out here twice in the very recent past and could NOT fix the problem.  I have to wait around all day because they can never give me an accurate time as to when they will arrive.  I don't have a whole day to wait waiting on Cox.  I feel certain if they couldn't fix the problem the past two times, they can't fix it now!  This is the LAST TIME I will allow them to come out.  I feel like they obviously can't fix the problem and are just buying time!  VERY unhappy with Cox!  I really think I just need to find new service but I would like credits on my bill until this is resolved!
  
  
  
  Regards,
  
  
  
  ******** ********