Complaints

This profile includes complaints for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cox Communications

  2121 Airline Drive Metairie, LA 70001

  
• 

  Cox Communications

  150 E Wilcox Dr Sierra Vista, AZ 85635-2524

• 

  Cox Communications

  1440 E 15th St Tucson, AZ 85719-6400

• 

  Cox Communications

  519 Nw 23rd Oklahoma City, OK 73103

• 

  Cox Communications

  217 S Macarthur Blvd Oklahoma City, OK 73128

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the 2nd month my services have been disconnected before my bill was due last month I suppose to have a $25 returned check fee credit because I mistakenly but 1 number off on my payment and the *** told me of I wanted my service on pay my bill first and the $25 would be added as a credit. It was never added on I'm on p***aid services with *** meaning my bill is due every 30 days I paid my bill on August 9th 2024 my services was disconnected on 9/7/2024 which is 3 days before my services are due so I logged in to see how much I need to pay it said $1.66 which I paid then my services was disconnected again on 9/7 and the *** now says I owe $45 and I explained to him ny services was due yet so he/ she says it maybe be a technical issue so pay my bill and they will issue a credit, I shouldn't have to do that and I still don't have a credit from the last time a *** told me to just pay my bill this is ridiculous to have to continue to go through this.

  

  Business Response

  Date: 09/11/2024

  Dear Better Business Bureau:
  Cox Communications is responding to the complaint filed with your office on September 08, 2024, and assigned complaint ID ********. We would like to thank the Better Business Bureau for the opportunity to assist a valuable customer. We apologize for any inconvenience our customer may have experienced.
  We have attempted to reach out to our customer to address his concerns, regarding returned payment fees. Unfortunately, we have not been able to connect with him.
  Though we were not able to connect with our customer the specialist assigned to his case reviewed the account and determined this account is a prepaid account where the payment is made in advance for *********** it is a prepaid internet account return payment fees do not apply.
  If our customer would like to speak with us regarding their complaint and concern,they can reach our Executive Escalation Team at the phone number that we provided in the email that we sent them
  It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Better Business Bureau has given to us to assist our customer.
  Respectfully,
  **********************
  East Executive Resolutions Team.

• Initial Complaint

  Date:09/09/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From Aug ***** I did not have service for cable or internet services. After 3 phone calls on 3 separate dates I was advised a tech would finally be sent out without charge and would receive $100 in credits. The *** was to credit $55 and the remainder after the tech came out. I have been credited $31 and *** is telling me they can only give me an adtl $7 and do not see that I had an outage. The tech advised the issue was several miles away and had been going in for a while and should be fixed. It is not, I am still having spotty service. Not only this but I lost over $2800 in wages as I work remotely from home and could not access the internet to do so. I now have has major spine surgery and have been trying to get my credit for FOUR hours now! I have screenshots of the outage and todays conversation. Please help. I should not have to pay for services I did not receive.

  

  Business Response

  Date: 09/20/2024

  we thank the BBB for the opportunity to address this complaint
  
  our executive escalation specialist reviewed the account and confirmed that credits were applied for the service-related issues, and courtesy credits were applied as well for the poor experience, at this time we consider this matter resolved, and no further credits will be applied. 
  
  we truly apologize for the poor experience expressed by the customer, and we take this feedback and apply it to improve customer experiences in future. 

• Initial Complaint

  Date:09/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my *** subscription for over an hour, including multiple text conversations online, a call to the number provided to cancel, and a follow up phone text conversation. See the attached document for the transcripts of the online exchanges (apologies for my frustrations and vulgarity). This can't be legal for a company to clearly make it so difficult to cancel services - when signing up for additional services can be done easily on the same website. I would like to seek compensation for the time and suffering, and do anything I can to point out and change the practice of making it so practically impossible to cancel an account - especially when it is clearly not a technological issue when you can easily change and increase your bill without the same issues.We have decided to cancel because of repeated and terrible service that has been well below promised speeds and totally inconsistent.

  

  Business Response

  Date: 09/11/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful.  Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
  
  Thank you for your time and consideration.
  
  ******** *.
  Executive Resolution Specialist
  Cox Communications, **************

• Initial Complaint

  Date:09/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had issues since August 10th, had to battle with them over and over and over. I have an open ***************** ticket, in "medical escalation" status since August 26, 2024. I'm a disabled senior who is homebound. My high speed internet service keeps failing and has a known, easily fixed problem, yet *** hasn't sent a repair tech from the **************** out to fix it. Nor have they communicated anything to ****** stuck in a "*** Service Black Hole" as the general manager is apparently understaffing or not supervising their "plant department, who need to merely replace the defective "tap" at the curb. This is a weatherproof aluminum-cased fiber to coax dual output signal amplifier that serves both my home and my neighbor's (next door at ****************).I have spoken to approximately 10 *** Support ***** most recently to ***** (field tech #2), and later ***** and Dreamish in *** ***************************** I begged them to have my ticket escalated, yet still no response or repair days after escalation. Not even a status update.The issue is moisture inside the *** curbside TAP device, causing packet loss (42% as I write this) and they have another known "ingress" noise issue in my subdivision that hasn't been addressed in weeks.Two *** field techs have been to my home on Aug 17 and again 21st, yet there was no repair done, as they both identified moisture and packet loss issues at their exterior TAP.However, no one in the **************** has yet to pick up my service ticket. Thus, my complaint.I'm getting a very poor level of service, which leaves me with frequent outages if it rains, or poor and slow speeds of 3MBps to 15 MBps, up to 195 MBps, which is about half of my normal speed is unacceptable. The packet loss of 42% indicates a severe upload problem.*** must be assigning plant techs to new student customers while 28 year veteran customers are left w/o any help. Let the ** at *** know this must be fixed. Ticket #ESR ***** *******.

  

  Business Response

  Date: 09/09/2024

  
  We are responding to BBB complaint ID # ******** filed with your office on August 31,2024.
  
  We apologize for the service issues our customer reported concerning his ***************** A ******************** team member contacted our customer on September 3, 2024, in response to this complaint and discussed his concerns.
  
  A technician was dispatched and identified an issue outside our customers home and our maintenance team is currently working to isolate the issue. The team member will provide our customer updates on the repair and advise him when the issue is resolved.
  
  We have provided the customer our direct contact information should he have any additional concerns regarding this issue. 
  
  Sincerely,
  The ***************** Team

  Customer Answer

  Date: 09/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Once ***** **************** got involved with my issues, my **************** improved immediately, which included not just the known issue with my property's distribution device (tap), but also a wider area problem that had been unaddressed for a long time.

  I'm grateful to the BBB for their assistance.

  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** is the internet provider for the small town of **** *******. They have sold us all their internet and it does not work. It is constantly out of services. When they say the have fixed the issues it still does not work. Their contracts are two expensive to end, and they do not prorate for the times that we do not have service.

  

  Business Response

  Date: 09/04/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the customer directly to address their concerns and are working to provide a successful resolution.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 
  
  ********************
  Executive Resolution Specialist
  Cox Communications, **************

• Initial Complaint

  Date:08/27/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted to contact customer service in regards to what has been a constant issue with services provided by the company. Representative was ****, tried to over-talk me without allowing me time to explain the reason for my call and tried to tell me the reason for my call. Before disconnecting the call, because his tone and attitude was beyond rude, I asked how can we resolve the issue and no offer to resolve was offered. We are paying for a service that we are not able to have the privilege of using. It is beyond being a nuisance when you need a service that you're paying for and it is not available. Everything that tech support has suggested, we have tried numerous times and the issue continues.

  

  Business Response

  Date: 08/30/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the customer directly to address their concerns and are working to provide a successful resolution.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 
  
  ********************
  Executive Resolution Specialist
  Cox Communications, Central Region
  

• Initial Complaint

  Date:08/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for internet with this company on May 17th, I still dont have internet its now Aug 26th. I have signed 4 different contracts 3 in the past three weeks and still nothing. I have reached out to ******* ****, he responded matched with me other people and yet I still dont have Internet. At first I quoted for cable internet, I showed up and five minutes before the end of deadline the installer told me he didnt have a box. He couldnt come. I called bs.. because how could an installer aware of an install not have a box with them. Then once they came I was told they would need to run cable, because we werent wired. I said ok. Three installers came out. Two together one separate a few days later. Two said they would get with construction, then the third guy who showed an hour after them asked me why I dont do fiber. I said I didnt realize thats an option an he said ya, this space is ALREADY WIRED FOR IT I DID THE INSTALL FOR ***** he then walked me out an showed me the box. I sent an email asking the *** hey how much is fiber because if its faster and comparable in price lets do that, he quoted me two the cost I said no I want cable Im not paying that. He then said construction couldnt do it when they went out, i had to do fiber, I spoke to the mall no one ever came out like he said. I own a lot of businesses I went out of town I thought my internet was installed my team didnt tell me it wasnt. I called and some one not me accessed my account and canceled my orders. Then I emailed ******* ****, he gave me one 2 sentence response didnt ***ly to my ***ly and he put me with I believe ******, ****** put me with ******* I then signed three more contacts because this changed that changed, I was told people were coming, they never did, people did show to do the install but the fiber was already there the box was already there I still dont have internet, Im sick of having to call, I have close to 100 retail stores and Im a busy person. **** is next.

  

  Business Response

  Date: 09/06/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the customer directly to address their concerns and have provided a successful resolution by installing data and telephony services at their location.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees,as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 
  
  **** *.
  Executive Resolution Specialist
  Cox Communications, Northeast Region

  Customer Answer

  Date: 09/17/2024

  This is not resolved by any means. They still havent contacted me as they have stated.

  

  Business Response

  Date: 09/17/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  *** requests additional information from the customer claiming we have not reached out to them as there have been many conversations with Mr. ****** from both the Corporate Escalations team, as well as their project manager, **** *. A final phone call was made on September 6, which confirmed with Mr. ****** that the internet and telephony services were both installed as of August 30. This was also confirmed that all services are up and running per our field team.

  If the BBB requests additional information on a timeline of events and phone call conversations with the customer, please let us know and we will be happy to forward that information to you.

  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 
  
  Executive Escalations
  Cox Communications

  Customer Answer

  Date: 09/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ******* ******
  
   
  

  Customer Answer

  Date: 09/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  It took them multiple trys to get this resolved, to the point I started sending emails to their CEO and other higher **** I was told by multiple people I would receive a phone call to discuss compensation and what would be going on and every single person flaked no ones called its going on three weeks. Every person floated this dont worry were gunna take care of you we just need to get this done and were gunna call and not a single person followed through. As a business owner i would fire every person that has dropped this ball repeatedly. Its not hard and it just goes to show you how much they value you as a customer. And the hilarious part is they really sent people in to try a discuss getting my other locations signed up with them. Im sitting at 86 nation wide. Why should I even consider that considering all of this.. Even **** the person handling all of these BBB complaints. Tuesday sept 3rd was 16 days ago. At the bare minimum  I want the carrot that was dangled as an apology and a member of the senior leadership team to reach out and apologize for the massive lack of etiquette, lack of customer service, lack of  professionalism, for wasting 5 months of my time when Im busy closing on nationwide leases throughout the malls, and for the lack of integrity that ls been show from every person thats touched this. And I know the senior managers have heard about it, not a single one followed up and said hey is this done to anyone involved? My business is small now, but I have ten x growth forecasted over three years. It becomes more and more apparent I need to find other solutions,
  

  
  Regards,
  
  ******* ******
  
   

  
  

  

  Business Response

  Date: 10/02/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. On 9/27, our sales VP, *****, attempted to contact the customer to address any outstanding concerns regarding their account and/or credits. On 9/30, our project manager, ****, attempted to contact the customer as well. On 10/2, **** once again sent a follow-up text with the customer. As of this message, the customer has not reached back to ***** or **** to address their concerns. Once the customer is able to contact ***** or ****, we should be able to provide a successful resolution. 
  
  Thank you for your time and consideration.
  
  Cox Communications, Northeast Region

  Customer Answer

  Date: 10/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Mr **** left me a message on the 30th, I returned his call on the 1st..I have called Mr **** twice and left a message. I could post the screen shots if need be. I responded to Erics text the same day, each time he text me and I even stated I called Mr **** back and left him a message. . I am now being charged installation that the girl who was here before **** told me would be waved because of the massive s**** up. And theres charges from May and June that dont make sense to me. On top of that the original credit I was suppose to get from thee very first time the installer didnt show up isnt there.. yet I have a $434 bill for a month of service? So no I reject any so called offer because thus far nothing has been done. Not a single thing even with a VP being involved.

  
  Regards,
  
  ******* ******
  
   

  
  

  

  Business Response

  Date: 10/15/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  Our Project Manager, **** *. has contacted Mr. ****** to address their concerns with crediting the account for installation fees and service fees. Per ****, this was done via text message and has been satisfactorily approved by Mr. ******* Additionally, we understand Mr. ****** has additional questions for our sales Vice President. We have directly contacted them and requested they contact Mr. ****** to address any additional concerns they may have. 
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees,as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced and deeply sorry we were unable to successfully resolve.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer
  
  Executive Resolution Specialist
  Cox Communications, Northeast Region

• Initial Complaint

  Date:08/22/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our phone, internet, and phone service have been out since August 19, 2024. (4 days). We have been told that service would be restored within the day but still no service. We have called each day to get update but hear nothing new. This is absurd to be waiting this long and also to be given such limited information on what is going on. We want our services restored and given adequate refund.

  

  Business Response

  Date: 08/23/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer.Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  We have reviewed the customer account and determined the service is back online and working, please know if additional assistance is needed our customer care can be contacted at **************. 
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer.

• Initial Complaint

  Date:08/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled mobile service with *** (due to multiple problems and prior BBB complaint I filed that has not been resolved) on 8/14/24. My bill was $17 previous month. It went up to $47 for August 3 - Sept. 4. They are billing me through Sept 4 even though I cancelled my service on 8/14/24. This is unfair! i feel like i'm being punished for cancelling my service. i got better service/benefits with boost for $25 on 8/14! how can *** charge this much for less service?! i realized i used more data, but their rates are unreal. i had a $10 easy pay credit that they refused to allow me to use, because i cancelled my service with them. i will be cancelling my internet with them as well. i have been a customer, loyal customer, for over 20 years. i feel they are unfair, overcharging and don't care about their customers, especially senior citizens.

  

  Business Response

  Date: 08/20/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the customer directly to address their concerns and have provided a successful resolution.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer.

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with the $70.00 250MBs and it says INCLUDES Panoramic Wifi equipment for 24 mos. Yet when I get my bill I am being charged for the equipment. Attempts with customer service have just been met with the youll be charged for this response.

  

  Business Response

  Date: 08/20/2024

  We appreciate the opportunity to assist our valued customer. We have contacted our customer and addressed his concern. We sincerely apologize to our customer for any inconvenience.  Thank you!