Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cox Communications

  2121 Airline Drive Metairie, LA 70001

  
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  Cox Communications

  2010 N. Parkerson Ave Crowley, LA 70526

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  Cox Communications

  5571 Nw Expressway Warr Acres, OK 73132

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  Cox Communications

  2929 Watson Blvd Warner Robins, GA 31093-8535

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  Cox Communications

  2722 Ashbury Point Ln Marietta, GA 30066-4265

Review Details

• Review fromAdam C.

  Date: 02/06/2023

  1 star

  Adam C.

  Date: 02/06/2023

  They are currently running an ad for "12 months of ******* premium (no ads) on [***] if you purchase *** internet preferred or better..." After seeing this ad I decided to go with *** for internet services. After i signed up, paid and was connected for service I asked how to redeem the offer. *** customer service employees continuously denied the promotion even existed (even though it was published on their own website). After a full afternoon of going back and forth between *** and a CSR at ************** confirmed that there is a legitimated promotion with ***, but I had to sign up through ***), I finally got someone at *** to admit that they were in fact running that promotion, but that it wasn't available in my neighborhood. ***** website lists the promotion as a perk of purchasing *** internet preferred, and says nothing about only being available in certain markets. They advertised falsely and collected my money with a smile, but refused to honor their own promotion, lied about it in writing, and insinuated that I was lying to get free streaming.
  

  Cox Communications

  Date: 02/08/2023

  Cox's Executive Escalations SE Team submits the following response to this complaint.
  We would first like to apologize to our customer for the negative experience that (he/she) has encountered, and for any inconvenience that (he/she) has experienced as a result.
  A Cox Executive Customer Resolution Specialist reviewed our customer's Cox account. The account records show service has since been disconnected but if the customer would like to further discuss they can feel free to reach out to our Executive Escalations team at [email protected] where our reps remain available to assist.
  We would also like to thank the BBB for affording us the opportunity to respond to our customer’s complaint.
  Respectfully submitted,
  Cox Executive Escalations SE

• Review fromThomas B

  Date: 12/16/2022

  1 star
  *** internet service in ******* is terrible. We have had very frequent outages for the last three months. They can't fix the problem. Don't waste your time or money with them. Then they dishonesty refuse to refund the cost of their service. As soon as **** gets their fiber optics to my property we will forever be ex-*** customers. Sorry I can't rate them a zero.

• Review fromSteve M

  Date: 10/27/2022

  1 star
  Cox Communications Is the worst company I have had the displeasure of dealing with, and regret ever using them for anything. They brought the wrong equipment day 1 and had to replace it. The Cox voice service on their phone service I ordered was faulty and confiscated the messages that were supposed to go to my phone's answering machine. Cox's own techs could not get them out for a full month, the Voicetools on Cox's website malfunctioned at the Settings stage not allowing for the Cox voicemail to be turned off, Cox's management told me that the Cox voicemail was "permanently disabled" after this debacle - only to have it happen again. Then I was told that Cox cannot "permanently disable" its voicemail service and that was "a poor choice of words." When I complained to various agencies, such as the FCC and public utilities company in my area - both of which served my complaints to Cox - the company did not apologize but instead retaliated by threatening to disconnect my services, claiming this was for asking for outage credits which their own employees in billing and tech support provided. Cox tried to take back the last credit because they are more concerned about the money than satisfying the customer who had a legitimate complaint. You should also ask for outrage credits if you experience Cox outages which I was told were many. If Cox denies you this or threatens you in any way, file formal complaints with the FCC, FTC, attorney general's office, local utilities commission and others who can serve these on Cox, and maybe even disconnect them from doing business. In my opinion as a highly educated professional, Cox should not be allowed to be in business - they serve themselves rather than the community. Cox also makes a lot of mistakes, and acts with arrogance, recklessness, harassment, and impunity. Don't buy their act. You, as the customer, have rights and one of them is to complain and recommend Cox not be in business. Do not let them record your calls either.
  
  
  
  
  

• Review fromSteve M

  Date: 10/08/2022

  1 star
  If I could give zero or negative stars I would. *** Communications is the worst company I have had the displeasure of dealing with. ***** Voicemail stole messages designated to go to my phone's answering system. *** could not figure out how to stop this or to get my messages out. This included on ***** Voicetools website which had a perpetual computer glitch so nobody, not even me as the customer, could turn it off. Finally, after a month, *** was able to resolve this and told me that the *** voicemail system has been "permanently disabled" so that only my phone would receive the messages. This was not true! It happened again and it confiscated 7 of my messages a few weeks later. I started receiving a "stutter tone" on my phone instead of an unbroken dial tone. *** reps told me this is due to outages in my area, and I learned that I was entitled to receive credits based on these outages. Important: *** reps (billing and tech support) offered me these credits after running a computer program that told me how much I was to receive. I accepted. That's when the trouble began. *** Corporate noted I was receiving "too many credits" (based on their incompetence) and is now in the process of trying to take some back. The company acted with arrogance and impunity, stating that all my calls will now be rerouted to the Escalations Team (which looks out for the company's best interest, NOT YOURS) and if I don't call only them and pay these credits they gave me back, they might disconnect my services. - despite my being a stellar customer with a high credit score that spent many hours cleaning up ***** mistakes. I am a senior citizen and they are trying to bully me. I reported *** to the **** my state's ************************** and local officials. *** was served notice by the *** and might now be investigated. Claim any credits due from ***, fight back, and report ***. Don't let the dummies and bullies intimidate you. Show them who is boss - it is you. *** is incompetent.

• Review fromDillon W

  Date: 10/04/2022

  1 star
  Was provided *** internet as part of my lease agreement with previous apartment complex from May 2021 to February 2022. The cost of the internet was wrapped into my locked in monthly apartment rent. Was forced to use the provided modem given to the apartment complex by ***. Upon completion of my lease was instructed to leave the modem in the unit, I did. Completed my lease with the apartment complex and received my security deposit. Months later(May 31) receive a notice from *** that I owe $200 for missing equipment. Go back and forth with *** over the phone for weeks trying to get to the bottom of the issue and that if the modem is missing it was after my exit with the apartment complex and therefore should be contacting the apartment complex for which they have a bulk account with and that technically I never had an account with them since it was through my apartment lease. Call old apartment complex which has been acquired by a new company who of course states they will be looking into the matter but leaves radio silence upon subsequent follow **** End of September 2022 receive a letter from **************************** to collect the debt. *** only came for the easy payout and not the difficulty of going to the source and contracted party. Well done. You've gained my $200, a complaint with the BBB, a negative review on the BBB, and more than likely lost a customer. Sound business decisions for $200.

• Review fromCathy H.

  Date: 09/20/2022

  1 star
  Terrible service, terrible customer service! Technician that come out are polite and they don’t like their own customer service either. We have been out for 2 months basically! Spotty Wi-Fi. Now that they brought a wireless box for our tv it doesn’t work now when the Wi-Fi goes out. At least before the Wi-Fi would go out the TV would work with the old DVR. Wi-Fi is a must in the house. We are self employed and need my personal computer and printer to work and have children in high school that need Wi-Fi to access their chrome books to turn in homework to teachers and do other activities required by teachers I have been on the phone several times in the last month and had several appointments. Different tech different solution every time. None of it works. They say a bucket truck is coming to address the big pole outside. Never shows up. A ticket was put in yesterday for it. I was talking to customer service last night and they said they see no ticket for a truck to come out.
  Also I have been charged for a box 10$ a month for at least 3 years. Maybe more. I have complained about that. They say I have the box. I do not have the box. A technician took it. I’m sure erroneously and I have stated that several times. This is past the point of ridiculous. And by the way tell your customer service we all know how to reboot. Easiest thing to do so when I call don’t tell me or us to reboot while on the phone. Everyone I know reboots before the call. We already did that just run a test for Pete’s sake and save us all important time. Cox has wasted my time! Also I pay nearly 30$ a month for technical issues so I should be able to call without have to do all that. Your customer service will not make an appointment unless I do that——RIDICULOUS

• Review fromJoyce M

  Date: 09/13/2022

  1 star

  Joyce M

  Date: 09/13/2022

  I paid my bill electronically. Then 2 days after the electronic payment, I canceled my account. I returned the equipment because I was moving. I received a credit on my bill. I contacted customer service to get a refund. I was told I would receive an email allowing me to go online and get my credit. I never received the email. I contacted them several times, and I spoke to several people. I was promised that a paper check would be sent to me. I never received it. I have been fighting this for 3 months now. **************** is a joke! They just continue to pass you around and lie to you until you give up. I will never use *** again!
  

  Cox Communications

  Date: 09/19/2022

  We have spoken to our customer directly and addressed her concern. Thank you.
  

  Cox Communications

  Date: 09/19/2022

  We have spoken to our customer directly and addressed her concern. Thank you.

• Review fromShiloh G

  Date: 09/09/2022

  1 star
  *** REFUSED to take my payment AND sent me to collections and even though I paid them immediately, *** WONT let the collector delete it from my credit report!!!!!!!!!!And it was only over $70!!! Im only giving it one star because I cant give it negative stars. Ive had so many billing issues with *** over several years and so have other people that I know. They didnt bill me the amount in the agreement and there was always some extra charge for this or that. So I was constantly calling them to fix those things. Then when I got behind in payment because of a dispute with them, they would NOT let me pay the amount by credit card or money order or anything else. They told me they would ONLY accept direct payment from my bank by me giving them my account and routing numbers! I didnt trust them enough to do that and continued to try to handle it with them through different channels and locations and customer service. During this time they reported me to a debt collector even though it had been less than 2 months. I wasnt notified of this until I got a letter from collections. I immediately paid the full amount (because collections let me pay it by card!!) BUT NOW *** wont allow the debt collector to delete it from my credit report! If they didnt have the market in internet that they do, then people would see that theyre a scam and report them as having a financially dishonest business-practice at the LEAST!I really think they should have to be fined or have their status pulled so they cant keep s******* up peoples lives. Its sickening that they continue to do this and dont get punished. I guess you just have to follow the money from their endorsements, etc. to see why no one cares about the little guy. I wish this review counted for something.

• Review fromLloyd S

  Date: 08/30/2022

  1 star
  I was billed $105 for a repairman to come to my house to replace their defective equipment. That charge was reversed only after an hour on the phone with me being very angry. Two different escalation supervisors, ******* and ****, gave contradictory excuses as to why I was billed. ******* repeatedly said that Cox bills customers when a repairman is sent out and that it is the responsibility of the customer to contact Cox to reverse the charge. **** said that the technician entered the wrong code into the computer as to why the repairman was sent out. When I went to pay the correct bill online with my bank the overcharge was still listed as due. I had to call the bank to help me enter the correct amount. *******, from Cox, took me out of the automatic payment with Cox. Although they tell me on the phone that I have a zero balance, the correspondence from Cox telling me I was out of the automatic payment system still lists the overcharge and wants $281 by 9/12/22. I have filed a complaint with the AZ AG and the FCC. Yesterday I got a call from **** with Cox executive offices. He apologized and said I would be credited $25 on the next bill because of the trouble Cox gave me. I received an email later from Cox crediting me next month for $23.81, close, but NOT $25. Again, Cox says one thing on the phone and quite a different thing in writing. I have learned not to believe anything I am told on the phone by Cox employees. I have yet to match anything they say on the phone with their correspondence. They have a credibility gap the size of the Grand Canyon.

• Review fromMadison R

  Date: 07/26/2022

  1 star

  Madison R

  Date: 07/26/2022

  This company is horrible. I have only been with them for barely under one month and have had nothing but issues. When I first got started with them my internet didnt work because they failed to finish their jobs correctly. When I called to get it fixed I also forgot a homelife security. It had yet to arrive to me 3 weeks later. So I called them only to find out they had never shipped it in the first place, yet I would still be charged for its use for the month. The employees are so passive about my complaint and it makes me even more furious that I have to stay with this company because nothing else is available in my area
  

  Cox Communications

  Date: 07/29/2022

  We made attempts to contact our customer. However, we were unable to reach them.Should they wish to speak with us, they can reach a *** representative at the phone number provided via voice mail. Thank you.