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Business Profile

Car Wash

Pelican Pointe Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Pelican Pointe Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pelican Pointe Car Wash has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/13/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vehicle damage on Nov 6th at 4:40 pm in judge ***** in ********* la.put in a claim that day ,tried to contact the number that was given to me by staff member but no one has tried to reach back out to me,windshield wiper arm completely broken off at the same time cracked my windshield, my contact ************

      Customer Answer

      Date: 12/05/2024

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Pelican Pointe Car Wash regarding complaint ID ********.

      Regards,

      ***** ******* Iii

    • Initial Complaint

      Date:05/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a **** Cadillac Escalade ESV that I drove through their carwash on December 16, 2022. Their equipment tore the third light off of the top of the tailgate and broke it. One of the employees brought the broken light out to me and filed a report of the incident for the manager. They never contacted me, so about 3 or 4 weeks later, I went there and spoke to the manager. She told me that there was nothing they were going to do because my vehicle is more than 7 years old. I went there for a $15-$20 carwash....I shouldn't have to bear the expense of fixing what their equipment broke, regardless of the age of my vehicle. I have never had any damage done by the hundreds of other carwashes I've been through with this vehicle.

    Pelican Pointe Car Wash is NOT a BBB Accredited Business.

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